1. Pedro38's Avatar
    I have a Galaxy S9 SM-G960F with Android 8 Oreo. I was recently alerted that Android 9 Pie upgrade is now available, but repeatedly get the following message

    Couldn't download update. Unable to update the software. A network or server error occurred. Try again later.

    I have no problems with WiFi / internet connections, which are high speed.
    02-08-2019 06:24 AM
  2. mary beth hale's Avatar
    Have you tried wiping cache partition?
    02-08-2019 10:03 AM
  3. pontiac005's Avatar
    it sounds like it's on their end. wait a bit and try again
    02-08-2019 11:50 AM
  4. Gayle Lynn's Avatar
    I've always used VPN, never an issue but is it possible you are using something that interferes?

    And yes it is "rolling out" but not out.
    02-08-2019 12:28 PM
  5. Pedro38's Avatar
    Hi Mary Beth
    I wiped the cache partition as you suggested and after reboot, tried downloading again. I first briefly got the 'can't down load' warning followed by 'connecting with server - please wait' and then the 'can't download ....... Please try later' warning came back again. And then, SUCCESS!
    I had a thought and turned off the Battery Power Saving and my Norton VPN, after which, apart from a brief stutter, the download completed and I'm now installing.
    Thank you for your suggestion, which I'm sure played its part.
    Pedro
    mary beth hale likes this.
    02-08-2019 12:36 PM
  6. Gayle Lynn's Avatar
    I found Norton so bad that I ended up doing a full wipe: system reset. It ran slower, battery life wasn't great, and their VPN and suite.

    I di use Malwarebytes and Adguard VPN
    mary beth hale likes this.
    02-08-2019 01:32 PM

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