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04-07-2019 08:20 AM
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  1. Trismos's Avatar
    I have some files I would like to delete on my SD Card. I get a pop-up that says I have to "perform the certain steps..." and it shows me steps that don't make any sense: I get a screen that says "Permission to operate... Tap Menu Icon the tap Show SD Card". There is no menu icon on this page so where do I start to find it? If I go to file manager and find the MicroSD page and tap the Menu Icon there, it gives me a drop down that includes "Request Access to operate SD Card" but when I tap that I get the same instruction page. There are three pages to this instruction pop-up - the 2nd page says to swipe the left edge to display the drawer and then the next page says to "Tap Select SD Card to grant access rights to ASUS file manager. When I swipe the left side I get a screen that shows Home, Local Storage, Internal Storage, Micro SD (Highlighted) Network Storage etc. Nothing is available to "Tap Select SD Card....".
    Advice please?
    02-18-2019 11:50 AM
  2. Rukbat's Avatar
    Where it says "Micro SD", tap that entry. (It's a bit confusing the first time you do it - then you do it without thinking about it.)
    02-18-2019 12:13 PM
  3. mustang7757's Avatar
    I have some files I would like to delete on my SD Card. I get a pop-up that says I have to "perform the certain steps..." and it shows me steps that don't make any sense: I get a screen that says "Permission to operate... Tap Menu Icon the tap Show SD Card". There is no menu icon on this page so where do I start to find it? If I go to file manager and find the MicroSD page and tap the Menu Icon there, it gives me a drop down that includes "Request Access to operate SD Card" but when I tap that I get the same instruction page. There are three pages to this instruction pop-up - the 2nd page says to swipe the left edge to display the drawer and then the next page says to "Tap Select SD Card to grant access rights to ASUS file manager. When I swipe the left side I get a screen that shows Home, Local Storage, Internal Storage, Micro SD (Highlighted) Network Storage etc. Nothing is available to "Tap Select SD Card....".
    Advice please?
    Is your sd card encrypted?
    02-18-2019 12:24 PM
  4. Trismos's Avatar
    Where it says "Micro SD", tap that entry. (It's a bit confusing the first time you do it - then you do it without thinking about it.)
    Sorry, not sure what you mean. I have the MicroSD file page open - there's a hamburger menu to the left that shows me Home, Local Storage, Internal then MicroSD. I can tap the menu from here but the option is Request access to operate SD card and then gives me that instructional page.
    02-18-2019 12:32 PM
  5. Trismos's Avatar
    Is your sd card encrypted?
    No sir!
    02-18-2019 12:41 PM
  6. bbgpsuser's Avatar
    Are you using Samsung's "My Files" to access it? If not, what application are you using?
    02-18-2019 12:42 PM
  7. mustang7757's Avatar
    No sir!
    Can you post a screen shot of the message
    02-18-2019 12:49 PM
  8. Trismos's Avatar
    Can you post a screen shot of the message
    Permission to operate... must perform the certain steps to grant SD card access rights.-screenshot_20190218-115208_file-manager.jpgPermission to operate... must perform the certain steps to grant SD card access rights.-screenshot_20190218-115236_file-manager.jpgPermission to operate... must perform the certain steps to grant SD card access rights.-screenshot_20190218-115251_file-manager.jpgPermission to operate... must perform the certain steps to grant SD card access rights.-screenshot_20190218-115324_file-manager.jpg
    02-18-2019 12:57 PM
  9. mustang7757's Avatar
    Click image for larger version. 

Name:	Screenshot_20190218-115208_File Manager.jpg 
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ID:	298298Click image for larger version. 

Name:	Screenshot_20190218-115236_File Manager.jpg 
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ID:	298299Click image for larger version. 

Name:	Screenshot_20190218-115251_File Manager.jpg 
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ID:	298300Click image for larger version. 

Name:	Screenshot_20190218-115324_File Manager.jpg 
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ID:	298297
    My next question is what phone you using?
    02-18-2019 01:01 PM
  10. Trismos's Avatar
    My next question is what phone you using?
    S9+
    02-18-2019 01:02 PM
  11. mustang7757's Avatar
    S9+
    So after you grant permission , it don't allow you to access the data?
    02-18-2019 01:05 PM
  12. Trismos's Avatar
    So after you grant permission , it don't allow you to access the data?
    I've never where I could grant this permission. Where do you find that first page above where it says Recent? If that is from any page like the MicroSD page, the menu will give me an option to Request access but when you tap it, it just shows me the instructional pages again. Permission to operate... must perform the certain steps to grant SD card access rights.-screenshot_20190218-120730_file-manager.jpg
    02-18-2019 01:10 PM
  13. mustang7757's Avatar
    I've never where I could grant this permission. Where do you find that first page above where it says Recent? If that is from any page like the MicroSD page, the menu will give me an option to Request access but when you tap it, it just shows me the instructional pages again. Click image for larger version. 

Name:	Screenshot_20190218-120730_File Manager.jpg 
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ID:	298301
    Check in settings , security make sure sd card don't say encrypted
    02-18-2019 01:15 PM
  14. bbgpsuser's Avatar
    I just downloaded this ASUS File Manager on my Note 8 and experienced the same issue. I could not figure out how to get out of the circular logic.

    Opened "My Files" and deleted file from SD card in seconds.
    02-18-2019 01:33 PM
  15. mustang7757's Avatar
    I was able to access Asus file manager keep saying grant then skip then let me in
    Keep repeating it will let u in
    02-18-2019 01:40 PM
  16. Trismos's Avatar
    Check in settings , security make sure sd card don't say encrypted
    Not encrypted. Gives me the option to do so but not needed.
    mustang7757 likes this.
    02-18-2019 01:41 PM
  17. mustang7757's Avatar
    Not encrypted. Gives me the option to do so but not needed.
    Just wanted make sure
    02-18-2019 01:45 PM
  18. Trismos's Avatar
    Just wanted make sure
    Hey - appreciate it! I don't get how they put these packages together sometimes, like this situation where it's far from intuitive when it should be the opposite. But the phones are getting more complicated all the time as well so I guess you can't have it perfect all the time. And of course it's more likely just me.
    mustang7757 likes this.
    02-18-2019 01:48 PM
  19. mustang7757's Avatar
    Hey - appreciate it! I don't get how they put these packages together sometimes, like this situation where it's far from intuitive when it should be the opposite. But the phones are getting more complicated all the time as well so I guess you can't have it perfect all the time. And of course it's more likely just me.
    I agree , they should make it easier
    Where you able to get in ?
    Your welcome
    02-18-2019 01:57 PM
  20. Trismos's Avatar
    I agree , they should make it easier
    Where you able to get in ?
    Your welcome
    No. I can go to my Documents folder and choose an item to view it but when I go to delete it it says "You must grant permission...." and when I tap OK it gives me that darn instructional page again.
    02-18-2019 02:00 PM
  21. mustang7757's Avatar
    No. I can go to my Documents folder and choose an item to view it but when I go to delete it it says "You must grant permission...." and when I tap OK it gives me that darn instructional page again.
    It said same to me I just kept granting couple of times then let me in
    02-18-2019 02:01 PM
  22. Trismos's Avatar
    It said same to me I just kept granting couple of times then let me in
    mmm. No, mine is very consistently doing the same exact thing, giving me the same vague instructions I don't know how to follow.
    02-18-2019 02:04 PM
  23. mustang7757's Avatar
    mmm. No, mine is very consistently doing the same exact thing, giving me the same vague instructions I don't know how to follow.
    I went in Asus file to my sd card
    Attached Thumbnails Permission to operate... must perform the certain steps to grant SD card access rights.-screenshot_20190218-152642_file-manager.jpg  
    02-18-2019 02:27 PM
  24. Trismos's Avatar
    I went in Asus file to my sd card
    Well that's the kicker - where do you find this ASUS file? If I go to Settings and search for ASUS there's nothing there. I have a file page much like you show there but where to go from there?Permission to operate... must perform the certain steps to grant SD card access rights.-screenshot_20190218-134627_file-manager.jpg
    02-18-2019 02:48 PM
  25. mustang7757's Avatar
    Well that's the kicker - where do you find this ASUS file? If I go to Settings and search for ASUS there's nothing there. I have a file page much like you show there but where to go from there?Click image for larger version. 

Name:	Screenshot_20190218-134627_File Manager.jpg 
Views:	10 
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ID:	298309
    I hit the 3 dots in corner grant access to sd card , dit it couple times then took me to blank page I hit 3 bars on left of it show's my sd card tap on it
    Attached Thumbnails Permission to operate... must perform the certain steps to grant SD card access rights.-screenshot_20190218-155955_files.jpg  
    02-18-2019 03:01 PM
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