1. rexgoode's Avatar
    My custom ringtones have stopped working since the last security update for my Verizon S9+.

    When I try to set them up again, I get, "You must have favorites to set up a ringtone. Only favorited buttons are available for ringtones."

    I get this same message when I try to set Notification sounds.

    I have lots of favorited contacts, so why this message?

    This isn't the only change problem since that update, but I'll take them one at a time.

    Thanks for any advice.
    03-03-2019 09:38 PM
  2. lucianus_luciferus's Avatar
    are you using the samsung contacts app to assign tones or some other app?
    03-04-2019 06:50 PM
  3. bennett22's Avatar
    must be a verizon thing. i can set custom ringtones and text tones to any contact on my at&t s9 after the update. at&t actually made it easier to do right in the text message settings
    03-10-2019 09:59 AM
  4. krisqz's Avatar
    must be a verizon thing. i can set custom ringtones and text tones to any contact on my at&t s9 after the update. at&t actually made it easier to do right in the text message settings
    That's for message threads only I think.
    03-10-2019 11:46 AM
  5. cappy2012's Avatar
    Had the same problem with the exact same message (there's another thread from 2017 that has a screen shot of it - https://forums.androidcentral.com/sa...tone-help.html)

    I had just transferred all data from my sons old phone to his new one, using Google sync, what I didn't realise he had the "Instant Buttons" apps which was running the ringtones & notifications.

    You've either got to go into Instant Buttons and favourite a few sounds and they'll appear when you go into Ringtone or Notification sounds settings or simply uninstall the app to get all the defaults back.

    Hope it helps, took me a few hours to work it out!
    05-06-2019 04:26 AM

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