1. Android Central Question's Avatar
    Hi, I've just bought a Galaxy S9 and find that if the phone is locked, I can't answer phone calls and can't dismiss my alarm in the morning either. The screen is unresponsive.

    I can see the calls and also the alarm taking place, but nothing happens when I select any options to answer the call or dismiss the alarm.

    Any ideas?
    03-12-2019 04:55 PM
  2. chanchan05's Avatar
    Do you press or swipe? Because you're supposed to swipe them. Pressing won't do anything.
    pontiac005 likes this.
    03-12-2019 06:22 PM
  3. Crazytrainer's Avatar
    Do you press or swipe? Because you're supposed to swipe them. Pressing won't do anything.
    Erm, I may be a bit old and confused but I don't get many calls and usually panic when I pressing answer wont work. So, apologies if this is a dumb question but swipe left, right, up or down?
    06-30-2019 08:37 AM
  4. chanchan05's Avatar
    Erm, I may be a bit old and confused but I don't get many calls and usually panic when I pressing answer wont work. So, apologies if this is a dumb question but swipe left, right, up or down?
    Anywhere. Just swipe the green button any direction.
    06-30-2019 06:10 PM
  5. Rob CO2's Avatar
    You can also use "Press Volume up to answer" in the "Answering and Ending Calls" menu.

    I used to be able to answer calls from the lockscreen but then it stopped working. You may need to enable the following after the last update. Go here and: Turn on, set "single tap", then turn off (unless you want the floating menu).
    Attached Thumbnails S9 can't answer calls or stop alarm if phone locked-answer_screenshot_accessibility.jpg  
    10-07-2019 01:17 PM

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