1. Sara66's Avatar
    hi,

    I have a Samsung S9 and recently had someone put their phone on top of mine.
    After that my phone seemed scrambled or something. Apps keep closing merely 1 second after opening, sometimes 2 seconds.
    It is on every app that I open at that point.
    I have seen several solutions in forums, like updating apps and starting in recovery mode and clearing cache and rebooting. Nothing helps.
    What can I do to solve this? And does anyone know if the phone is permanently damaged?

    thanks for all suggestions,
    Sara
    05-27-2019 07:59 AM
  2. B. Diddy's Avatar
    Do you have a screen protector on? If so, try taking it off and see if the problem persists.
    05-27-2019 10:05 PM
  3. Sara66's Avatar
    yes, I do, it is a 3D wallpaper. I will turn it off and see if that fixes the problem.
    I'll let you know, thanks
    05-28-2019 02:11 AM
  4. B. Diddy's Avatar
    No, I meant a physical screen protector, not a screensaver wallpaper.
    05-29-2019 10:48 PM
  5. Sara66's Avatar
    yes, that I do have also
    Should I take it off?
    05-30-2019 03:42 AM
  6. B. Diddy's Avatar
    It's worth seeing what happens if you take the screen protector off (although depending on the protector, it might not stick back on very well). Screen protectors can sometimes cause touchscreen issues (both ways -- less sensitive to touch or hypersensitive "phantom touches"). Perhaps the phone is having phantom touches in the Home or Back button area.
    05-30-2019 09:41 AM
  7. Sara66's Avatar
    Hi, Diddy,

    I tried for a couple of days. Is did not help unfortunately.any other ideas? i hope so!
    06-02-2019 08:30 AM
  8. mustang7757's Avatar
    Hi, Diddy,

    I tried for a couple of days. Is did not help unfortunately.any other ideas? i hope so!
    You might need to do a factory reset , if all apps are crashing.
    06-02-2019 09:25 AM
  9. B. Diddy's Avatar
    Yeah, I agree -- time to reset. Make sure you back up all of your important data first.
    06-02-2019 11:27 AM
  10. Sara66's Avatar
    aaww... I just recently did that, what a drag!
    thanks guys, for your help
    06-03-2019 03:17 AM
  11. VidJunky's Avatar
    I'm a little surprised no one suggested wrong the partition cache before going the whole nine yards to a full factory reset. I'm still trying to think how, if at all, the two phones may have affected each other.
    06-03-2019 03:28 AM
  12. Mojave's Avatar
    I'm a little surprised no one suggested wrong the partition cache before going the whole nine yards to a full factory reset. I'm still trying to think how, if at all, the two phones may have affected each other.
    I was also thinking about how the one phone on top of the other may have effected the phone. From what I understand the Galaxy S10 can place one phone on top of another (and I'm assuming they both have to S10 phones) to charge a phone that is low on battery.
    06-03-2019 05:47 AM
  13. B. Diddy's Avatar
    I'm a little surprised no one suggested wrong the partition cache before going the whole nine yards to a full factory reset. I'm still trying to think how, if at all, the two phones may have affected each other.
    The OP mentioned in the original question "starting in recovery mode and clearing cache and rebooting." I briefly considered asking if she meant only clearing app caches, but since Recovery Mode was mentioned, I assumed this meant the system cache partition.
    06-03-2019 09:57 AM
  14. krisqz's Avatar
    Are the apps actually closing or the behavior is similar to pressing Home button? Have you tried to disable hardware Home button? Or try lower sensitivity of its hard press? Maybe it's broken.
    06-03-2019 01:37 PM
  15. VidJunky's Avatar
    Yeah but that sounded like the app caches not a partition wipe...
    The OP mentioned in the original question "starting in recovery mode and clearing cache and rebooting." I briefly considered asking if she meant only clearing app caches, but since Recovery Mode was mentioned, I assumed this meant the system cache partition.
    06-03-2019 03:44 PM

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