1. Marial Prota's Avatar
    Hi guys, I`m in big trouble. I accidentally deleted a very important folder that I thought was being transferred to my pc. I did that while the phone was connected to the pc, so I`ve done it via pc instead of via phone. I cannot find a way to recover them in any way. Can someone please tell me where I can find a way to restore them, please?

    Thank you
    07-16-2019 04:29 PM
  2. mustang7757's Avatar
    Hi guys, I`m in big trouble. I accidentally deleted a very important folder that I thought was being transferred to my pc. I did that while the phone was connected to the pc, so I`ve done it via pc instead of via phone. I cannot find a way to recover them in any way. Can someone please tell me where I can find a way to restore them, please?

    Thank you
    Are they pictures? Try going into Samsung files and check internal storage if those files are there. If not try going into account and restore back up and see if they show up again.
    07-16-2019 04:39 PM
  3. Marial Prota's Avatar
    I have tried, nothing shows up. I`ve tried Recycle Bin both on my pc and on Google Pics and Photos on my phone...nothing.
    Edge of Night likes this.
    07-16-2019 04:52 PM
  4. mustang7757's Avatar
    I have tried, nothing shows up. I`ve tried Recycle Bin both on my pc and on Google Pics and Photos on my phone...nothing.
    Was everything sync before ?
    07-16-2019 04:53 PM
  5. Marial Prota's Avatar
    I don`t really know to be honest. I just don`t understand why it deleted them permanently so easily. I thought I have copied them into the pc, but when I go in the folder in the pc it won`t open the files, so basically I lost them on both devices
    07-16-2019 04:56 PM
  6. mustang7757's Avatar
    I don`t really know to be honest. I just don`t understand why it deleted them permanently so easily. I thought I have copied them into the pc, but when I go in the folder in the pc it won`t open the files, so basically I lost them on both devices
    You checked hereI deleted photos on my phone via pc by mistake-screenshot_20190716-180210_my-20files.jpegI deleted photos on my phone via pc by mistake-screenshot_20190716-180131_samsung-20cloud.jpeg
    07-16-2019 05:02 PM
  7. B. Diddy's Avatar
    Welcome to Android Central! Go to photos.google.com on your computer browser and see if any of the photos are there. If you had Google Photos auto-backup turned on, they should be there.

    Otherwise, the only way to recover deleted files from internal storage is to root the phone and use a file recovery program as discussed here: [Guide] Recovering Deleted Files - Android Forums at AndroidCentral.com
    07-16-2019 10:37 PM
  8. krisqz's Avatar
    So you still have the files on PC but you can't open them? Did you try to transfer them back?
    07-17-2019 02:00 AM
  9. Marial Prota's Avatar
    You checked hereClick image for larger version. 

Name:	Screenshot_20190716-180210_My%20Files.jpeg 
Views:	10 
Size:	30.9 KB 
ID:	305521Click image for larger version. 

Name:	Screenshot_20190716-180131_Samsung%20Cloud.jpeg 
Views:	9 
Size:	34.5 KB 
ID:	305522
    Yes, apparently I`ve never transferred the photos on my Samsung Cloud. It was empty.
    Thank you
    mustang7757 likes this.
    07-17-2019 06:09 AM
  10. Marial Prota's Avatar
    So you still have the files on PC but you can't open them? Did you try to transfer them back?
    I did yes, and it only transferred one picture that can`t be opened from the phone either.
    07-17-2019 06:10 AM
  11. Marial Prota's Avatar
    Welcome to Android Central! Go to photos.google.com on your computer browser and see if any of the photos are there. If you had Google Photos auto-backup turned on, they should be there.

    Otherwise, the only way to recover deleted files from internal storage is to root the phone and use a file recovery program as discussed here: [Guide] Recovering Deleted Files - Android Forums at AndroidCentral.com
    Thanks, I`ve tried Google photo and they are not there. I will try buying the file recovery program and see where that gets me. Thank you
    07-17-2019 06:11 AM
  12. krisqz's Avatar
    I did yes, and it only transferred one picture that can`t be opened from the phone either.
    What did you use to transfer them? It is also weird you can't open them on PC. What programs did you try? Is there any error popping up?
    07-17-2019 02:49 PM
  13. B. Diddy's Avatar
    What did you use to transfer them? It is also weird you can't open them on PC. What programs did you try? Is there any error popping up?
    I suspect that there was a data transfer error during the operation, causing the files not to move correctly, but still causing the source files to be deleted. That's why you should always use Copy commands, not Move commands.
    07-17-2019 07:12 PM
  14. Rukbat's Avatar
    Bottom line - NEVER USE MOVE when copying files to another device, use COPY. Then, if something goes wrong, you still have the originals. If the copy went okay, then delete the originals.
    07-18-2019 04:09 PM

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