1. Android Central Question's Avatar
    I have just installed a number of Lifx smart lights and a TP Link HS100 smart switch in my home. All are installed and working correctly, including by asking Google Assistant to control the devices from my Note 10+. My Wife's Galaxy s9 is set up the same way, including with her as a member of our home, however she is unable to tell Google to control any of the devices with her voice. When she attempts to do so, assistant does a Google search instead.

    There is a further inconsistency. When I ask Google Assistant on my Note 10+ to 'sync devices' it does as requested. When we give the same command on my wife's s9, it does a Google search instead.

    I have tried running the devices from her own account in Kasa and Lifx apps and also by logging into my own account (the one that works on my Note 10+) for the apps. The bulbs and smart switches all work from within the Kasa and Lifx apps, and also by manually opening Home on the s9 and touching the control that I want to use. The only problem is with using the Google Assistant ('hey Google') on the s9.

    Other functions for the Google Assistant on the S9 (e.g asking Google what time it is in Sydney, or set a countdown timer for 2mins) seem to be working fine,it just won't control the smart devices.

    I have been through the Google Assistant settings on the s9 and can't find anything obvious. I have reinstalled Google Assistant and each of the smart device apps as well as removing and adding all of the smart devices, but nothing helps. The s9 is running the latest version of all software.

    Please help because keeping my wife enthused with smart devices does not last long, particularly when it doesn't work properly for her.
    09-11-2019 06:58 PM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you
    https://forums.androidcentral.com/sh...d.php?t=409154
    09-11-2019 07:05 PM
  3. mustang7757's Avatar
    On the s9 go into google assistant settings and see anything you can toggle on like home ..
    09-11-2019 07:07 PM
  4. Lcslattery's Avatar
    Thanks. I am registered, but wasn't logged in. I am the original poster.
    09-11-2019 07:07 PM
  5. mustang7757's Avatar
    Hi, oh ok lol
    Thanks. I am registered, but wasn't logged in. I am the original poster.
    09-11-2019 07:09 PM
  6. Lcslattery's Avatar
    Thanks mate,but there is nothing there that is relevant and isn't already on.
    09-12-2019 06:39 AM
  7. Lcslattery's Avatar
    On the s9 go into google assistant settings and see anything you can toggle on like home ..
    Thanks mate,but there is nothing there that is relevant and isn't already on.
    09-12-2019 06:40 AM
  8. mustang7757's Avatar
    Thanks mate,but there is nothing there that is relevant and isn't already on.
    Ok , let's see if I can get you in more specific forum
    Lcslattery likes this.
    09-12-2019 09:00 AM
  9. zocster's Avatar
    thread is moved for better visibility
    mustang7757 likes this.
    09-12-2019 11:27 AM
  10. Lcslattery's Avatar
    thread is moved for better visibility
    Thanks to both of you!
    mustang7757 likes this.
    09-12-2019 07:57 PM
  11. Lcslattery's Avatar
    Anyone got any ideas?
    09-13-2019 07:03 AM
  12. Lcslattery's Avatar
    Bump
    09-17-2019 07:08 PM
  13. mustang7757's Avatar
    No one respond, possible they dont have the same issue
    09-17-2019 07:10 PM
  14. Lcslattery's Avatar
    I'd settle for someone with a good understanding of Google home.
    09-19-2019 08:58 PM
  15. mustang7757's Avatar
    I wish I could help more but don't use it .
    Let me ask some team members.
    I'd settle for someone with a good understanding of Google home.
    09-19-2019 09:00 PM
  16. mustang7757's Avatar
    I've asked not many use it either, maybe contact Google support?
    09-19-2019 09:06 PM
  17. Lcslattery's Avatar
    You're a champion. Appreciate all your efforts. That's a good idea, thank you.
    mustang7757 likes this.
    09-19-2019 09:08 PM
  18. mustang7757's Avatar
    You're a champion. Appreciate all your efforts. That's a good idea, thank you.
    Your welcome, sorry couldn't do more for you .
    09-19-2019 09:09 PM
  19. Almeuit's Avatar
    Did you ensure the smart things are connected to her Google account as well? If not then her account can't control them.
    09-19-2019 09:11 PM
  20. SpookDroid's Avatar
    Sounds like, for some reason, the main account (you) has control of these devices but not the secondary accounts (you wife's). I would try logging into your wife's account on your Note 10. If this is the reason, then you will still see the same 'issue' on your Note since it's now on her account (or viceversa, log into your account on hers and then it should work).

    Like Almeuit said, maybe you need to grant control or add the devices to her account as well. I've only used these with smart speakers so anyone can control the devices from there, but that's using my account.
    09-20-2019 07:49 AM
  21. Lcslattery's Avatar
    Did you ensure the smart things are connected to her Google account as well? If not then her account can't control them.
    Yes I did. Thanks. I have also removed and re added everything.
    09-24-2019 03:03 AM
  22. Lcslattery's Avatar
    Sounds like, for some reason, the main account (you) has control of these devices but not the secondary accounts (you wife's). I would try logging into your wife's account on your Note 10. If this is the reason, then you will still see the same 'issue' on your Note since it's now on her account (or viceversa, log into your account on hers and then it should work).

    Like Almeuit said, maybe you need to grant control or add the devices to her account as well. I've only used these with smart speakers so anyone can control the devices from there, but that's using my account.
    Thanks. Do you mean her Google account on my device or Lifx account? I am already logged into my Lifx account on her device. All devices are available in her Google home account on her device, and she can control them all by clicking in either the Google home or Lifx app, but she just can't control them with her voice. It just does an internet search rather than controlling anything. The weird thing is her phone doesn't even respond to the 'sync devices' command. Seems more like a problem with Google Assistant to me for this reason.
    09-24-2019 03:07 AM
  23. SpookDroid's Avatar
    Her Google Account. I know that on speakers at least, if the user isn't added to the authorized list, they can only do so much (like not being able to trigger your calendar readout if their voice doesn't match your authorized accounts).

    What you're describing with other issues like Sync does sound like an Assistant issue, so to test out I still suggest you try the accounts in both phones (her account on your phone or viceversa), but first I'd try removing her account from her phone and re-adding it to see if that helps with the sync issue and maybe fixes whatever is going wrong on her Assistant app. As usual, clearing the app's cache/data might also help (although that might prompt a couple setting resets but might be worth a shot)
    09-24-2019 10:26 AM

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