09-30-2019 09:09 AM
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  1. Joseph Henshaw's Avatar
    Joseph Henshaw
    When android pie came out, I manually installed it because it wasn't readily available in my region, after that, I stopped receiving updates for my phone, I've even tried to do a factory reset.
    09-29-2019 07:39 AM
  2. mustang7757's Avatar
    mustang7757
    Trusted Member
    Ambassador
    Which country your from ? Have you tried smart switch, or maybe flash through Odin.
    09-29-2019 11:35 AM
  3. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Are you using a phone that was originally from a carrier? If so, are you on a different carrier now?
    09-29-2019 02:24 PM
  4. Rukbat's Avatar
    Rukbat
    Ambassador
    Moderator
    Just FYI, a factory reset doesn't do anything to Android, just to apps, files and data you've added to the phone. You cn't "reset" the version of Android.
    09-29-2019 02:27 PM
  5. Joseph Henshaw's Avatar
    Joseph Henshaw
    I asked the question, I wasn't registered earlier on, the phone doesn't have any carrier, I haven't reply to flash using Odin though
    09-29-2019 02:41 PM
  7. mustang7757's Avatar
    mustang7757
    Trusted Member
    Ambassador
    Originally Posted by Joseph Henshaw
    I asked the question, I wasn't registered earlier on, the phone doesn't have any carrier, I haven't reply to flash using Odin though
    Factory unlocked from Samsung?
    What version your on and security update?
    09-29-2019 02:47 PM
  8. chanchan05's Avatar
    chanchan05
    Q&A Team
    It's because you flashed and you're on a firmware that wasn't intended for your region. Just flash back to firmware that's intended for your an unlocked phone from your region. All regions should already have Pie now. Next time just wait for it or just keep on flashing every update manually.
    pontiac005 likes this.
    09-29-2019 05:21 PM
  9. Joseph Henshaw's Avatar
    Joseph Henshaw
    Originally Posted by mustang7757
    Factory unlocked from Samsung?
    What version your on and security update?
    Yes factory unlocked.
    Security Patch Level: 1 December 2018
    09-30-2019 06:18 AM
  10. Joseph Henshaw's Avatar
    Joseph Henshaw
    Originally Posted by chanchan05
    It's because you flashed and you're on a firmware that wasn't intended for your region. Just flash back to firmware that's intended for your an unlocked phone from your region. All regions should already have Pie now. Next time just wait for it or just keep on flashing every update manually.
    How do I get the firmware for my region, I'm in Nigeria.
    09-30-2019 06:19 AM
  11. mustang7757's Avatar
    mustang7757
    Trusted Member
    Ambassador
    Originally Posted by Joseph Henshaw
    Yes factory unlocked.
    Security Patch Level: 1 December 2018
    You need to get your firmware from sammobile , with the correct country code
    09-30-2019 09:09 AM
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