1. danielthesea's Avatar
    Hi guys

    As far as i know Samsung cloud does it automatically every 24 hours, when the phone is charging, connected to wifi, and screen off.

    Thing is it hasn't done it since Jan 2nd and it was because i manually did it.

    I have already deleted app data and cache.

    Any ideas?

    Thanks.
    01-24-2020 01:21 PM
  2. mustang7757's Avatar
    Hi, do you have it to sync both wifi and data ?
    01-24-2020 01:26 PM
  3. danielthesea's Avatar
    doesnt give me the option to choose , it says it will back up on wifi
    01-24-2020 01:32 PM
  4. mustang7757's Avatar
    It should look at my screenshot

    Samsung Cloud doesn't back up security phone copy automatically-screenshot_20200124-133433_samsung-20cloud.jpeg
    01-24-2020 01:35 PM
  5. mustang7757's Avatar
    Also make sure in your pull down notifications panel sync is toggled on
    01-24-2020 01:36 PM
  6. danielthesea's Avatar
    I have wifi or mobile data, but I am not talking about the Sync part, that works fine.

    What's not working is the "back up and restore" all the way down when you open samsung cloud

    thanks
    mustang7757 likes this.
    01-24-2020 01:52 PM
  7. mustang7757's Avatar
    I have wifi or mobile data, but I am not talking about the Sync part, that works fine.

    What's not working is the "back up and restore" all the way down when you open samsung cloud

    thanks
    Let me check
    01-24-2020 01:53 PM
  8. mustang7757's Avatar
    Looks like you have to meet this criteria

    Top paragraph:Samsung Cloud doesn't back up security phone copy automatically-screenshot_20200124-135457_samsung-20cloud.jpeg
    01-24-2020 01:55 PM
  9. danielthesea's Avatar
    yes and it met it, its always connected to my home wifi when i sleep and i always plug it to charge during the night and nothing :S also the screen is off
    01-24-2020 01:57 PM
  10. mustang7757's Avatar
    yes and it met it, its always connected to my home wifi when i sleep and i always plug it to charge during the night and nothing :S also the screen is off
    No issues with your wifi ?
    01-24-2020 01:58 PM
  11. danielthesea's Avatar
    not that i know of, plus ive been staying at my parents home and nothing changed.

    does it back up for you automatically? when was the last time? it says if u go all the way down
    01-24-2020 02:10 PM
  12. mustang7757's Avatar
    not that i know of, plus ive been staying at my parents home and nothing changed.

    does it back up for you automatically? when was the last time? it says if u go all the way down
    Mine working

    Maybe try sign out of your Samsung account and back in ?

    Samsung Cloud doesn't back up security phone copy automatically-screenshot_20200124-142436_samsung-20cloud.jpeg
    01-24-2020 02:25 PM
  13. danielthesea's Avatar
    Mine working

    Maybe try sign out of your Samsung account and back in ?

    Click image for larger version. 

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    Mustang, do you have power saving mode on? and is battery optimization on for Samsung Cloud?

    I remember google photos wouldn't back up the photos unless id open the app until i disabled battery optimization for it.

    what are your settings for these 2 things? thanks
    01-24-2020 07:26 PM
  14. mustang7757's Avatar
    Mustang, do you have power saving mode on? and is battery optimization on for Samsung Cloud?

    I remember google photos wouldn't back up the photos unless id open the app until i disabled battery optimization for it.

    what are your settings for these 2 things? thanks
    Hi,I will check little later and let you know , I'm away at the moment without my Note 10 but I don't use power save mode for the phone , but will check the app ... if yours is set to medium it can cause that not back up , pull your notification panel down long press the battery icon should be optimized or high performance
    01-24-2020 08:17 PM
  15. danielthesea's Avatar
    I think it could be the battery optimization feature of Samsung as well, that prevented google photos to back up in the background (independently of the power saving mode, even in high performance)
    01-24-2020 08:43 PM
  16. mustang7757's Avatar
    I think it could be the battery optimization feature of Samsung as well, that prevented google photos to back up in the background (independently of the power saving mode, even in high performance)
    My Samsung cloud is being optimized so it's not that Samsung Cloud doesn't back up security phone copy automatically-screenshot_20200125-012540_settings.jpeg
    01-25-2020 01:26 AM
  17. danielthesea's Avatar
    My Samsung cloud is being optimized so it's not that Click image for larger version. 

Name:	Screenshot_20200125-012540_Settings.jpeg 
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    is your google photos optimized as well? because I had to disable it for google photos to back up in the background, otherwise It would only do it when i opened the app. Same with Gmail and Chrome notifications, I had to disable battery optimization to receive them.

    Wonder if i have to do the same for samsung cloud.

    Please let me know out of curiosity if your Google Photos is optimized or not and whether it backs up in the background or you have to open the app.

    Thanks
    01-25-2020 08:13 AM
  18. mustang7757's Avatar
    My Google photos are optimized also , no issues with syncSamsung Cloud doesn't back up security phone copy automatically-screenshot_20200125-101738_settings.jpeg
    01-25-2020 10:20 AM
  19. Rukbat's Avatar
    is your google photos optimized as well? because I had to disable it for google photos to back up in the background, otherwise It would only do it when i opened the app. Same with Gmail and Chrome notifications, I had to disable battery optimization to receive them.
    It shouldn't. Optimization should be disabled during charge (what are they optimizing by not letting the app run - the charger?) Score another -1 for Samsung.
    01-25-2020 03:35 PM
  20. mustang7757's Avatar
    is your google photos optimized as well? because I had to disable it for google photos to back up in the background, otherwise It would only do it when i opened the app. Same with Gmail and Chrome notifications, I had to disable battery optimization to receive them.

    Wonder if i have to do the same for samsung cloud.

    Please let me know out of curiosity if your Google Photos is optimized or not and whether it backs up in the background or you have to open the app.

    Thanks
    Also make sure adaptive and medium/maximum not checked

    My screenshotSamsung Cloud doesn't back up security phone copy automatically-screenshot_20200125-154702_device-20care.jpeg
    01-25-2020 03:49 PM
  21. danielthesea's Avatar
    i have it in high performance, disabled battery optimization of samsung cloud as well, nothing.

    you know samsung cloud has 2 parts? Sync and back up and restore? it does sync automatically but it doesn't back up my phone
    01-27-2020 10:52 AM
  22. mustang7757's Avatar
    Do you have those toggled on for auto back up ?
    Samsung Cloud doesn't back up security phone copy automatically-screenshot_20200127-112446_samsung-20cloud.jpeg
    01-27-2020 11:25 AM
  23. danielthesea's Avatar
    yes, all of them :/
    01-27-2020 03:05 PM
  24. mustang7757's Avatar
    Then you either have a wifi issue or contact Samsung support
    01-27-2020 03:20 PM

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