1. Crow819's Avatar

    We own two Samsung S9+ phones and both have issue with low sound during call even in Safe Mode.
    I saw that is a common issue but couldn't find a solution.
    If you know the solution then please help me.

    Btw the phones are out of guarantee, So Samsung store won't fix it for free.
    03-30-2020 09:55 AM
  2. mustang7757's Avatar
    Hi , welcome!

    Make sure your volume in sounds is all the way up , in your notifications panel check that Dolby Atmos is enabled. Even in call use the volume button make sure it's up. Check your speakers and microphone that they are free of lint or dirt .Galaxy S9+ low volume problem during call.-screenshot_20200330-101010_settings.jpeg
    03-30-2020 10:13 AM
  3. Crow819's Avatar
    Of course the volume is all the way up mate. And I tried to clean the ear piece with compressed air but nothing helped.
    I hope that it is a software issue that can be fixed.
    If this is a hardware issue then I will ask Samsung to fix the issue with no charge.
    03-30-2020 10:32 AM
  4. mustang7757's Avatar
    And Dolby Atmos is toggled on in notifications drop down panel ?
    03-30-2020 10:36 AM
  5. Crow819's Avatar
    Dolby Atmos works only with a headset. And it effect the sound quality and not the volume.
    I an not a casual user and just asking if somebody had this issue as well and managed to find a fix.
    03-30-2020 10:49 AM
  6. Crow819's Avatar
    FIX - Use a very fine brush to clean the ear piece,
    As the mesh is extremely thin so only a fine brush can actually clean the dirt.
    poor design by Samsung.
    03-30-2020 11:19 AM
  7. mustang7757's Avatar
    I usually use a toothbrush to clean those speakers , glad it's good now
    The Dolby Atmos works in all scenarios.
    03-30-2020 11:30 AM

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