1. PartlyDave's Avatar
    I have a Galaxy A32 running Android 12. When I receive a call the phone rings with my selected ring tone but the screen remains dark. Touching the screen or the side button doesn't cause the screen to turn on.

    I have enabled "press volume up" to answer calls and this does work but even when doing so the screen remains dark until the call ends.

    How do I fix this?
    09-26-2022 01:03 PM
  2. fuzzylumpkin's Avatar
    Go to settings>battery and device care>diagnostics and try running a test on the proximity sensor... you can also try safe mode to see if it persists there
    Madd62 likes this.
    09-26-2022 01:47 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! Any power-saving modes turned on? Does this also happen in Safe Mode? www.samsung.com/us/support/answer/ANS00062983/
    09-26-2022 02:21 PM
  4. mustang7757's Avatar
    Welcome to AC!
    [Moved this to Samsung A series Forums]
    09-26-2022 02:25 PM
  5. belodion's Avatar
    09-29-2022 04:56 AM

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