[2crazy98]

Hi i'm a new android user, i got this phone last week and i'm trying to get the latest updates for PIE and when i click on software updates, then download and install i get a little wheel searching for updates and after a few min it get a message saying couldn't download update, right under that message it says couldn't connect to server please try again. It's 1 week i've been trying but no luck

[Wbutchart1]

Hi i'm a new android user, i got this phone last week and i'm trying to get the latest updates for PIE and when i click on software updates, then download and install i get a little wheel searching for updates and after a few min it get a message saying couldn't download update, right under that message it says couldn't connect to server please try again. It's 1 week i've been trying but no luck

That's strange. I assume you have plenty of storage space? Also have you tried switching the phone off and on?

[2crazy98]

That's strange. I assume you have plenty of storage space? Also have you tried switching the phone off and on?

Yup, phone still has 40gb free and I turned it on/off as well as tried to download it on safe mode. Also I haven’t rooted or jailbroken the phone.

[B. Diddy]

Welcome to Android Central! We've been seeing a number of similar complaints about this, seemingly all on Samsung phones, so it might be a Samsung issue. Have you already tried clearing the app cache/data for the Play Store app and the Download Manager app in Settings>Apps​? To see the latter, you have to tap Menu>Show System.

[2crazy98]

I just cleared the google store cache but I can’t find the download manager, also can’t find menu>show system do I need to clear the data as well for the google store? I did that once for the eBay app and I had to enter all my info again.

[mustang7757]

I just cleared the google store cache but I can’t find the download manager, also can’t find menu>show system do I need to clear the data as well for the google store? I did that once for the eBay app and I had to enter all my info again.

You can use smart switch to see any updates , download to your computer.

[2crazy98]

I tried that as well but I didn’t find any updates, last update on my phone was the May 1st update. I think my carrier is blocking the updates.

[mustang7757]

I tried that as well but I didn’t find any updates, last update on my phone was the May 1st update. I think my carrier is blocking the updates.

It might not be out yet? Which carrier?

[2crazy98]

Fido (in Canada)

[mustang7757]

Fido (in Canada)

Ok, can you give your build number and model number , try look this up for you if anything available.

[B. Diddy]

I just cleared the google store cache but I can’t find the download manager, also can’t find menu>show system do I need to clear the data as well for the google store? I did that once for the eBay app and I had to enter all my info again.

Go to Settings>Apps, then look for the Menu button (3 vertical dots, usually at the upper right). There should be an option there to Show System. Then look in the list for Download Manager.

I would clear the cache and data from both Google Play Store and Download Manager. Clearing the data from the Play Store is no big deal -- you might just have to readjust any Play Store app settings you might have customized (like auto app updates, etc.).

[2crazy98]

Ok, can you give your build number and model number , try look this up for you if anything available.

Thanks that’d be great!

Model: sm-a505w

Build: ppr1.180610.011.a505wvlu1ase3

[2crazy98]

Go to Settings>Apps, then look for the Menu button (3 vertical dots, usually at the upper right). There should be an option there to Show System. Then look in the list for Download Manager.

I would clear the cache and data from both Google Play Store and Download Manager. Clearing the data from the Play Store is no big deal -- you might just have to readjust any Play Store app settings you might have customized (like auto app updates, etc.).

Oh I didn’t know the 3dots was called menu! Ok found those and cleared it!

[mustang7757]

Thanks that’d be great!

Model: sm-a505w

Build: ppr1.180610.011.a505wvlu1ase3

I tried looking around couldn't find anything, maybe because pretty new

[2crazy98]

I tried looking around couldn't find anything, maybe because pretty new

Thanks for looking, I appreciate it! I hope the new OS Q won’t take forever to be available on my phone.

[mustang7757]

No problem, still will keep my eyes open if I see anything.
I like the A50 , you be surprised sometimes Samsung Mid Tier phones get software updates/security patches faster then the flagships ones lol.

Thanks for looking, I appreciate it! I hope the new OS Q won’t take forever to be available on my phone.

[2crazy98]

No problem, still will keep my eyes open if I see anything.
I like the A50 , you be surprised sometimes Samsung Mid Tier phones get software updates/security patches faster then the flagships ones lol.

Lol I hope so! I need those camera updates to take better pictures so I’ll be keeping an eye out

[mustang7757]

Lol I hope so! I need those camera updates to take better pictures so I’ll be keeping an eye out

Camera not so great?

[2crazy98]

It’s an upgrade from my iPhone 6 and with the 25mp I expected it to be on par with the flagship camera or better but it isn’t. I heard the June 1st patch was an improvement overall and any little bit helps for me.

Camera not so great?

[mustang7757]

It’s an upgrade from my iPhone 6 and with the 25mp I expected it to be on par with the flagship camera or better but it isn’t. I heard the June 1st patch was an improvement overall and any little bit helps for me.

I'm sure there will be enhancements coming soon .

[Snowcoyote]

Thanks for looking, I appreciate it! I hope the new OS Q won’t take forever to be available on my phone.

Any luck? I picked up an A50 and it's also showing the same version as you. Also won't update. Also with fido. Tried clearing cache as well.

[mustang7757]

Any luck? I picked up an A50 and it's also showing the same version as you. Also won't update. Also with fido. Tried clearing cache as well.

I believe OP upgraded to different phone.

[2crazy98]

Any luck? I picked up an A50 and it's also showing the same version as you. Also won't update. Also with fido. Tried clearing cache as well.

hi sorry for the very long delayed reply, fido is VERY slow at updating their phones, if you do a quick google search of "fido os updates" you can find the dates for each phone of when they will get updates. I switched to a pixel 3a xl and i got all my updates the day of release by google! Now i just got the oneplus 7t so i'm switching between google and oneplus for fun depending if that day i need a good camera or not

[2crazy98]

I believe OP upgraded to different phone.

yup, i got the pixel 3a xl and now bought the oneplus 7t and using that as my daily and keeping the pixel for days i know i want to take good quality pictures.

[mustang7757]

yup, i got the pixel 3a xl and now bought the oneplus 7t and using that as my daily and keeping the pixel for days i know i want to take good quality pictures.

Nice! How you been ,