1. sammiejayne13's Avatar
    a software update appeared on my s3 so i clicked for it to update. it said device needs to restart so i clicked restart now.. the device showed the little robot and a loading screen then restarted. then i though it was about to load up and is now stuck on the SAMSUNG screen with a blue light. it turns on and off and restarts but wont go furthur than this screen?

    can i fix it without losing everything off my phone?
    12-19-2013 04:26 PM
  2. Golfdriver97's Avatar
    a software update appeared on my s3 so i clicked for it to update. it said device needs to restart so i clicked restart now.. the device showed the little robot and a loading screen then restarted. then i though it was about to load up and is now stuck on the SAMSUNG screen with a blue light. it turns on and off and restarts but wont go furthur than this screen?

    can i fix it without losing everything off my phone?
    You can try to clear cache in recovery. Here is how: http://forums.androidcentral.com/sam...2-s3-tab2.html
    12-24-2013 09:20 PM

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