08-11-2013 09:43 AM
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  1. kaschiro's Avatar
    kaschiro
    Hi more problems I think...when the screen is pure white and there is no image there is a dark shadow ( bar about 1/4 inch) across the screen. I have seen this before on monitor there an image has been burned on the screen when left on for a long time. when there is an image it is perfect. This is a refurbished unit that I got from Verizon and the whole thing has a one year warranty from verizon parts and labor. Any ideas or is this normal...my other tab does not have this problem.
    Would appreciate any input
    Kas
    08-10-2013 10:00 AM
  2. Scott Kenyon's Avatar
    Scott Kenyon
    Not normal, my friend. Take it back and get a new one.

    Sent from my HTC One using Mobile Nations mobile app
    08-10-2013 10:53 AM
  3. Bosbouer's Avatar
    Bosbouer
    Take it back for exchange, Kas.

    Spikes
    08-10-2013 10:58 AM
  4. kaschiro's Avatar
    kaschiro
    I called Verizon cust care and they said it was not normal and to send it back. They are sending shipping box and I am to mail it back to them. They told me to back up everything I could and then take my sd card out....as it had everything on it, I did...the question I forgot ask, should I take my SIM card out as well.
    Thanks for the input
    Kas
    Scott Kenyon likes this.
    08-10-2013 02:59 PM
  5. Scott Kenyon's Avatar
    Scott Kenyon
    Originally Posted by kaschiro
    I called Verizon cust care and they said it was not normal and to send it back. They are sending shipping box and I am to mail it back to them. They told me to back up everything I could and then take my sd card out....as it had everything on it, I did...the question I forgot ask, should I take my SIM card out as well.
    Thanks for the input
    Kas
    Yeah, keep your sim for sure.

    Sent from my HTC One using Mobile Nations mobile app
    08-11-2013 09:43 AM
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