1. Lisa Taratoot's Avatar
    I have just been swiping to open the lock screen. All of a sudden it's asking for a password that I never set up. I've tried doing a hard reset and it just comes back up with the password bar. I'm so sad. Please help
    10-26-2013 04:46 PM
  2. Golfdriver97's Avatar
    I have just been swiping to open the lock screen. All of a sudden it's asking for a password that I never set up. I've tried doing a hard reset and it just comes back up with the password bar. I'm so sad. Please help
    Welcome to the forums.
    Is it the WiFi version?
    10-27-2013 11:50 AM
  3. Lisa Taratoot's Avatar
    Yes It is wifi only.
    10-27-2013 06:33 PM
  4. dakeb's Avatar
    Possibly someone had picked it up and set up a password on it without you knowing.

    Sent from my SM-N9005 using Tapatalk 2
    10-27-2013 06:44 PM
  5. Golfdriver97's Avatar
    Yes It is wifi only.
    You could try resetting in recovery, clear cache maybe?

    From a Sprint Moto X using AC forums app
    10-27-2013 06:47 PM
  6. Lisa Taratoot's Avatar
    Definitely no one picked it up. I was using it at home, I set it down long enough for the screen to lock, I swiped it to open it and it asked for a password. I did the thing where you hold the power and the volume down button at the same time. It just says "downloading" for hours and ends up at the same password screen. Is that what you mean by resetting in recovery?
    10-27-2013 07:02 PM
  7. dakeb's Avatar
    This will wipe your data and reset your tab to factory conditions.

    To perform factory/hard reset please follow those steps:

    1. Turn the power off.
    2. Press and Hold the Volume Up and Power button at the same time.
    3. When the start up screen show, release all the buttons. Use the Volume keys to select Recovery Console then press the Power key.
    4. Use the Volume Up/Down button to navigate to "wipe data/factory reset".
    5. Select "wipe data/factory reset". Confirm using Power button.
    6. Select "Yes -- delete all user data"
    * Allow several minutes for the factory data reset process to complete.
    7. Select "reboot system now". Confirm using Power button.
    * Allow several minutes for the reboot process to complete.

    Sent from my SM-N9005 using Tapatalk 2
    10-27-2013 07:18 PM
  8. Lisa Taratoot's Avatar
    Thank you. I'm going to try this now. I will keep you updated.
    10-27-2013 07:21 PM
  9. dakeb's Avatar
    This will work, but you need to figure out how it got a screen lock password in the first place.

    Sent from my SM-N9005 using Tapatalk 2
    10-27-2013 07:28 PM
  10. Lisa Taratoot's Avatar
    Actually, when I do that it comes up the same reset screen I've been seeing. It says warning, a custom os can cause critical problems...volume up=cancel (restart phone) volume down=continue. I took a picture but I dont think you can put pictures on this forum.
    10-27-2013 07:36 PM
  11. Lisa Taratoot's Avatar
    It does not give me an optiin to toggle to anything like recovery console.
    10-27-2013 07:37 PM
  12. dakeb's Avatar
    Maybe it has gone faulty.

    Try your google mail password, see if that unlocks it.
    10-27-2013 07:47 PM
  13. Lisa Taratoot's Avatar
    I tried that. I guess the next step is call samsung?
    10-27-2013 07:53 PM
  14. dakeb's Avatar
    You could take it to a store and get it reset. Where did you buy it?

    Sent from my SM-N9005 using Tapatalk 2
    10-27-2013 08:05 PM
  15. Lisa Taratoot's Avatar
    At a Best Buy. I will do that.
    10-27-2013 08:11 PM
  16. dakeb's Avatar
    They should sort it out for you and get them to explain how it suddenly needs a password, they might need to check if it's faulty as well as simply reset it.

    Sent from my SM-N9005 using Tapatalk 2
    10-28-2013 05:25 AM

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