1. Ian Ashwood's Avatar
    I've ben away for a few days and upon return the device was prompting a software upgrade. I've done that but its now hanging on a blank screen apart demo SAMSUNG shooing in the middle of it. Can anyone help please?
    10-01-2014 08:55 AM
  2. Bosbouer's Avatar
    Make sure you have >50% battery charge left. Press and hold power button to shut down. Then boot into recovery mode. (power and vol down buttons together) Then select "reboot now" . should be the first option. Do not select wipe or factory reset
    10-01-2014 09:05 AM
  3. Ian Ashwood's Avatar
    Seems like holding down power button restarts it anyway and doesn't give option of "reboot now"
    10-01-2014 09:23 AM
  4. Ian Ashwood's Avatar
    Managed that but its still hangs on the reboot
    10-01-2014 09:44 AM
  5. Bosbouer's Avatar
    Next step would be to wipe the cache in the recovery menu and then reboot.
    10-01-2014 12:33 PM
  6. Ian Ashwood's Avatar
    I'm not too technical......how do I do that?
    10-02-2014 01:38 AM
  7. Marcus Swift's Avatar
    i have the same problem. did you get it sorted?
    10-02-2014 03:10 AM
  8. lainey b's Avatar
    ive got the same thing going on .. i rebooted but now the pop ups are saying "unfortunately-process-android-process-media-has-stopped" they keep popping up and wont let me do anything
    10-02-2014 06:08 AM
  9. lainey b's Avatar
    now after being able to reboot it has asked me to put in my name and personalise my tablet/// its taking forever ... help!!!
    10-02-2014 06:25 AM
  10. Bosbouer's Avatar
    I'm not too technical......how do I do that?
    In the recovery menu scroll down to"wipe cache partition", when highlighted select with the power button. This does not wipe any of your data. Then reboot.
    10-02-2014 07:03 AM
  11. Ian Ashwood's Avatar
    I select "wipe cache partition"....it starts erasing the says "error" and goes into the loop which ends up with the SAMSUNG logo hanging
    10-02-2014 12:01 PM
  12. Bosbouer's Avatar
    Factory reset is the only option left that I can suggest. It will delete all owner data and accounts, though. If you don't have backups to at least your google account, you will start with everything as"new".
    10-02-2014 11:47 PM
  13. Loila Owen's Avatar
    Ive got the same problem as Ian...done the "reboot now"...nothing happened just reverted back to samsung logo. Done "wipe cache etc" nothing happened. Done " factory setting etc" also nothing happened. Help!
    10-05-2014 06:06 AM
  14. Bosbouer's Avatar
    Have a look at this post from another forum:
    http://androidforums.com/samsung-gal...re-update.html
    10-05-2014 07:36 AM

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