1. nmaria's Avatar
    Samsung Tab 3 wont go past the 'Samsung Galaxy Tab 3' screen.

    If I turn it off it keeps turning itself back on to the same screen and freezing again.

    I have tried doing a factory reset, rebooting and also disconnecting the battery.

    After I reconnect the battery and I plug the charger in it shows as charging but the charging icon doesn't move it just looks like the battery is constantly on empty. When I remove the charger this screen stays and I have to shut it down again.

    Any suggestions please.

    Thanks in advance
    01-19-2015 02:01 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try booting into Recovery and wiping the cache partition: https://support.t-mobile.com/docs/DOC-16226

    If that doesn't work, but you're still able to get into Recovery, you may have to try a full factory reset.
    01-22-2015 12:10 AM
  3. Samsucks 1's Avatar
    B Diddy,
    That is not the issue. I have the exact same issue and the unit will NOT Reboot..Even if you try and do a hard factory reset, it will not bring up anything, just goes to the Samsung words. What was described is exactly what mine started doing, but we can not get it to go to bring up anything....This all started with an "Samsung Update"....
    01-25-2015 11:56 AM
  4. B. Diddy's Avatar
    It can vary--sometimes people can still get to the Recovery menu, other people can't. It was still worth suggesting, I think.

    The only other thing I can suggest in this situation is to contact Samsung and ask them what your options are. Be sure to let them know their update appears to have caused the problem, since it was working normally before the update.
    01-26-2015 10:37 AM
  5. Subhrajyoti Maji's Avatar
    Hello B Diddy,
    I have exactly the same problem as mentioned by nmaria. I tried your suggestion also, but no result. It's really frustrating. Please give me a solution. It's desperately needed.
    04-08-2015 09:44 AM

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