1. Claire Smith's Avatar
    I'm having problems with my tablet. I keep getting the messages 'contextprovider had stopped suddenly' and 'unfortunately, phone has stopped' so it is unuseable. It just crashes over and over again.

    I was finally able to do a factory reset but it has made no difference. Is there anything else I can try?

    I need help - or is it just broken?
    08-25-2016 03:23 PM
  2. Robbie Doo's Avatar
    I'm having problems with my tablet. I keep getting the messages 'contextprovider had stopped suddenly' and 'unfortunately, phone has stopped' so it is unuseable. It just crashes over and over again.

    I was finally able to do a factory reset but it has made no difference. Is there anything else I can try?

    I need help - or is it just broken?
    Is your tablet rooted or not?
    Is it WiFi model?
    08-25-2016 03:42 PM
  3. Claire Smith's Avatar
    It's not rooted because I didn't get round to it. It is a wifi model.
    08-25-2016 03:44 PM
  4. Robbie Doo's Avatar
    And you say factory reset didn't make a difference?
    08-25-2016 03:46 PM
  5. Claire Smith's Avatar
    No and now it crashes before I get through the 'set-up' screens!
    08-25-2016 03:51 PM
  6. Robbie Doo's Avatar
    Can you get into the recovery mode?
    08-25-2016 04:06 PM
  7. Claire Smith's Avatar
    Yes it will do that but I'm stuck as to what to do next.
    08-25-2016 04:08 PM
  8. Robbie Doo's Avatar
    Just a factory reset from Recovery and Reboot.
    08-25-2016 04:10 PM
  9. Claire Smith's Avatar
    I've tried that but it hasn't had an effect. Do you think it is just broken beyond repair?
    08-25-2016 04:16 PM
  10. Robbie Doo's Avatar
    I think if it was broken it wouldn't even work. But you say it only gives you error messages.
    08-25-2016 04:20 PM
  11. Claire Smith's Avatar
    It keeps crashing though and I can't seem to fix it
    08-25-2016 04:28 PM
  12. Robbie Doo's Avatar
    Do you know how this started?
    08-25-2016 04:51 PM
  13. anon(632115)'s Avatar
    Download and install Samsung Kies on your pc. Run the program and select emergency firmware recovery and follow the instructions. You will need the USB cable that came with the device
    08-25-2016 04:53 PM
  14. Claire Smith's Avatar
    Do I really need the original USB? It broke a while ago and I'm not sure where I'd get a replacement.
    Robbie Doo likes this.
    08-25-2016 05:54 PM
  15. Robbie Doo's Avatar
    You can test the cable you have and see if it connects alright. If so, then continue with Pugs suggestion
    anon(632115) likes this.
    08-25-2016 06:25 PM
  16. Claire Smith's Avatar
    Sadly it wouldn't connect to my macbook or windows laptop. Hopefully I can get a genuine samsung cable and try again. Thanks both for your help.
    08-26-2016 08:24 AM
  17. Robbie Doo's Avatar
    Let us know how it goes. Good luck!
    08-26-2016 02:35 PM
  18. Claire Smith's Avatar
    I seem to have made it worse and now get the error: "firmware upgrade encountered an issue. please select recovery mode in kies and try again"

    After a lot of internet research is seems the only solution is to get my hands on a USB jig and get it into download mode again.
    08-29-2016 08:46 AM

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