1. Robbie Grimes's Avatar
    I've searched EVERYWHERE and am stumped!!

    Don't know the account on the device. It's currently locked in kids mode. I'm trying to reset to factory settings. However, when I press Power+Volume Up+Home, the Samsung logo appears, goes away, then appears again and the device powers off. If I let go of the power button at any time, the device just does a reboot. I've watched videos of people only using Power+Volume Up, some letting go of Power once the first logo appears. I've tried literally everything and cannot figure out how to get to the reset screen with the Android dude on it so I can reset.

    Please help!!!
    09-01-2016 02:17 PM
  2. Robbie Grimes's Avatar
    BTW, I'm a teacher on the west side of Indy and have numerous tablets that we've done this to. However, I tried it on my own device at home (same model) and got the same results.
    09-02-2016 07:03 AM
  3. anon(632115)'s Avatar
    You are meant to press those buttons when the device is off. Be warned, if you don't have the account details associated with that device, you won't get back in
    09-02-2016 07:45 AM
  4. Robbie Grimes's Avatar
    I'm aware that the device needs to be off. That's why/how the Samsung logo appears when pressing the buttons at the same time. Like I said, we've done this with numerous devices, but this one will not display the menu to reset.
    09-06-2016 09:36 AM
  5. anon(632115)'s Avatar
    Try this method instead
    From a home screen, select Apps (Located at the bottom when viewed in portrait or at the upper right in landscape.)
    From the Apps tab, select Settings.
    Select Back up and reset.
    Select Factory data reset.
    09-07-2016 05:52 AM
  6. Beut's Avatar
    Make sure the Volume Up is working in kid mode.
    To acess Recovery Mode you need Power, Volume Up and Home buttons pressed at the same time, without Home button it won't work. You may try few times as this is the only way to reset. Switching from Kid mode to standard mode requires PIN, without it, reset is the only way to escape Kid mode.
    09-08-2016 01:36 AM
  7. Dayo_Badero's Avatar
    Please have you found a solution to this problem? I have the same problem with my little daughter's Samsung Galaxy Tab 3 for kids.
    10-10-2016 03:33 PM

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