07-01-2015 04:01 PM
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  1. omegajb's Avatar
    omegajb
    I have 2 Samsung Galaxy Tab 4's for my kids that I've tried to use Bluetooth headphones and portable speakers but every time they connect I'll get a series of Google apps to crash.
    Usually it's not that big of a deal unless they are on YouTube and it will crash the second you open up the app, when you disconnect from Bluetooth the problem goes away.
    Anyone else have this issue?
    07-01-2015 11:07 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome back! Try the general troubleshooting step of wiping the cache partition: https://support.t-mobile.com/docs/DOC-11085
    07-01-2015 01:19 PM
  3. omegajb's Avatar
    omegajb
    Thanks. I've tried that and it continues to be a problem. As I've been thinking about this I wonder if it has something to do with they are using it on restricted profiles and maybe that's causing the issue. I'll have see if I can get it to work on the main profile when I get home.
    B. Diddy likes this.
    07-01-2015 02:23 PM
  4. omegajb's Avatar
    omegajb
    So as I suspected it's something in the restricted profile that is causing Google apps to crash when connected to Bluetooth device
    B. Diddy likes this.
    07-01-2015 04:01 PM
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