play movies, some videos badly pixelated on tab a 7.0

[xraiderv1]

I apologize in advance if this is the wrong section for this, I couldnt find an appropriate spot for this post, so, if it is, can a mod/admin please move to the correct section? thank you.

so, I just bought a samsung galaxy tab a 7.0, after my old tablet karked it well and truly, and this was on sale.

after a misadventure with horrendous backlight bleed, and a wifi that 86'd itself, I have a working tablet.

one...teeny..little problem.

I have 45 movies in my play movies library. I can stream them without issue.

when I download them however..of those 45, 35 play without issue. of the 10 that have issues..hooboy do they have issues.

I have attached two screenshots of the same movie. seemed redundant to try for photos of the other 9 movies when they're doing the exact same thing.

in this case, the example of the problem is taken with the movie 'dont tell mom the babysitter is dead' and the photos care of my LG tribute 5 cellphone.

I'm reasonably sure thats way worse than pixelation, I've taken to calling it digital checkerboarding.

I have run the full troubleshooting checklist as recommended by google, including but not limited to deleting the app's cache, clearing the app's data, deleting and then redownloading the movie(did the same on my sister's wifi to rule my net out) and even some non standard measures, such as factory resetting the device, swapped the microsd card...

I should point out this is the third example of the device, so we can reasonably rule out hardware issues as the proximate cause of this.

three devices cannot possibly have the same hardware defect, the odds on this are such, that I'd have better odds getting struck by a car, returning home from a walk across the street after purchasing a winning scratch off lotto ticket.

what I want to know are three things..

1, are there other owners of the samsung galaxy tab a 7.0 here on these forums
2, do those owners presently have issues with downloaded titles on play movies
3, are there any fixes for this or other alternative players that can play content from play movies?

 

[anon(238680)]

It seems, that ruling out what you've noted above, the only common items are the movies. Have you discussed those with Google? What you show looks like my TV when the cable is being wonky.

 

[xraiderv1]

thats EXACTLY what I said when I contacted them.

I was told I was being forwarded to a specialist, and havent heard back from them in 4 days, hence my coming here, since this place is known for finding solutions to problems.

it did occur to me that their licensing allows up to 5 devices on an account to download any given movie(s), and I have had occasion to wipe my memory card/device without removing the movie(s) from within the app, that said, I havent been able to get an answer on if I've hit that limit yet.

so, as a result, I have been trawling the forums for solutions.

I did do one good thing when I got the third unit...I went and slapped geeksquad protection on it, accidental damage and handling. figured it worth doing to protect the investment as it were.

 

[anon(238680)]

thats EXACTLY what I said when I contacted them.

Yeah, I think you need to get back in touch and ask for a supervisor. Do the movies expire?

 

[xraiderv1]

nope, paid purchases or complementary digital codes bundled with disc purchases. I dont do rentals, I buy to own.