1. kathygil's Avatar
    My screen has suddenly gone black. When I plug it in it will say 100% charged but the screen stays black. When I unplug it the screen just stays black. I've tried different chargers and outlets too. Nothing happens when I hold the button down to try to reboot it.
    11-26-2016 10:48 PM
  2. miyanc's Avatar
    Which buttons did you hold down? The screen is black but on?

    I believe it's volume up and power, holding while it is off. It should boot into Samsung recovery mode
    ccLuv2Cruz likes this.
    11-27-2016 12:42 AM
  3. kathygil's Avatar
    Thanks what you suggested worked.
    11-27-2016 12:48 PM

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