1. Norgemel's Avatar
    I recently bought the Samsung tab pro 8.4 and it was working wonderfully, until yesterday when it suddenly switched off while I was on FB. And I haven't been able to turn it on since. I've tried holding down the power button, also simultaneously with Sound up/Down. I've tried a different charger. I've tried leaving it and going back. No reaction what so ever. Anyone else experienced similar issues? What do I do???
    08-19-2014 12:40 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Did you buy it brand new, or used? Can you return it for an exchange or refund? Otherwise, you may want to contact Samsung.
    08-19-2014 12:46 AM
  3. Norgemel's Avatar
    Thank you! I bought it new. I can return it but I wanted to see if I could fix it myself first as returning it will take weeks
    08-22-2014 09:23 AM
  4. LeanMeanT's Avatar
    My new Tab Pro did sort of the same thing. I believe I opened it to find it completely unresponsive rather than it dying while using an app, but the Samsung help tech told me to plug it into my laptop via the usb charging cord-not the wall charger-and leave it there for a day or two. She said that it charges at a lower rate or something than the wall charger (which I'd tried several times before calling with no success). It didn't make any sense to me that a slower charge would bring it back to life better than a faster charge, but IT DID! I did not have to send it back in and be without it for weeks. I was thrilled. Try it and see if it works for you before you send it back in...oooh. Now I'm noticing the date of your post. I hope you got it fixed. Sorry!
    AnciusD likes this.
    04-23-2015 12:30 PM

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