1. AC Question's Avatar
    my trackpad and keyboard on my galaxy tab s2 stopped working so I have to use the touch screen.
    10-11-2015 10:36 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! What brand of trackpad and keyboard do you have? Is it the official Samsung keyboard case, or a 3rd party? I assume it's Bluetooth--does it still show up as connected in your tablet's Settings>Bluetooth​ menu?
    10-11-2015 05:41 PM
  3. Chrishale555's Avatar
    Welcome to Android Central! What brand of trackpad and keyboard do you have? Is it the official Samsung keyboard case, or a 3rd party? I assume it's Bluetooth--does it still show up as connected in your tablet's Settings>Bluetooth​ menu?
    I have the same problem with the trackpad on my Samsung book cover keyboard for galaxy tab s2. I finally got it to stay connected but the trackpad doesn't work at all
    09-29-2016 01:51 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! Go to Settings>Language & Input. Is there an option there for the mouse pointer?
    09-29-2016 02:34 PM
  5. Chrishale555's Avatar
    The only option available is for the speed. Adjusting this has no effect.
    09-30-2016 04:24 AM
  6. B. Diddy's Avatar
    I wonder if there's a problem with the keyboard, or with your tablet's connection. (BTW, does the keyboard connect via Bluetooth, or via some kind of physical connector?) Any way you can test your keyboard on another Tab S2--perhaps a display model at your local electronics store?
    09-30-2016 09:47 PM
  7. Chrishale555's Avatar
    The keyboard connects via Bluetooth. Unfortunately I am away on business and any other options to test on another device. I have tried to find out if it is possible that the drivers need to be updated but I was not able to find any information. In other post I have seen that with some of the tablet updates have caused the keyboard to be unusable. In my case however, only the trackpad has issues. There is a button on it to turn the Trackpad on/off however when pressed it always displays that the trackpad is turned on, never off.
    10-01-2016 02:29 AM
  8. B. Diddy's Avatar
    Does it work in Safe Mode? https://support.t-mobile.com/docs/DOC-28349
    10-01-2016 03:17 PM
  9. Chrishale555's Avatar
    It doesn't work in safe mode either.
    10-03-2016 11:30 PM
  10. B. Diddy's Avatar
    Have you already tried forgetting the whole Bluetooth keyboard in the tablet's Bluetooth settings, then re-pairing?
    10-04-2016 01:38 AM
  11. Chrishale555's Avatar
    I have re-paired it many times but the trackpad still would not work.
    10-04-2016 05:41 AM
  12. B. Diddy's Avatar
    Did it stop working after a recent system update? Are you able to test it out on another Tab S2?
    10-04-2016 10:13 AM
  13. Delenot's Avatar
    My keyboard does close to the same thing. It seems to go into a sleep mode of sorts that requires me to press the Touchpad On/Off button to wake it. It displays the 'Touchpad turned off/turned on' on the screen, and thens works fine. The 'sleep' timer seems to be set to about 30 seconds, which if that is indeed what it is saves on battery...but is that timer adjustable? 30 seconds is far to fast for my needs.
    04-23-2017 09:45 AM
  14. Delenot's Avatar
    ...and yes, its the offical Samgung BT keyboard case. NOT 3rd party.
    04-23-2017 09:46 AM
  15. Socutol's Avatar
    I have the same issue, since the latest update my touchpad is not working, the rest of the keyboard is. Did not test the keyboard, which is the official one, on another tab s2 yet, but it worked just fine before the update.. but when able will try that.

    Has anyone got any clue on how to solve this???
    06-14-2017 02:11 PM
  16. David Wasserman1's Avatar
    my trackpad and keyboard on my galaxy tab s2 stopped working so I have to use the touch screen.
    I've got the exact same problem with mine...anyone figure it out?

    Thanks!
    06-29-2017 08:21 AM
  17. boemmer222's Avatar
    I've got the exact same problem with mine...anyone figure it out?

    Thanks!
    have you tried turning the touchpad on with the fysical button on the keyboard. its next to volume up on the samsung one.
    08-15-2017 03:29 PM
  18. PRSS's Avatar
    To get the mousepad and pointer to work, press Ctrl F10
    10-02-2017 02:30 AM

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