1. adambike's Avatar
    Bloody fingerprinting has locked me out - and i don't have a backup password !!!!! The fingerprinting was working well but this is the 1st time i'm being locked out. What are my options? The thing is i can't remember whether i had put in a backup password or not.
    01-01-2016 06:04 AM
  2. N4Newbie's Avatar
    You HAVE to have entered a backup password/pin. Do you have any that you routinely use?

    Try going to https://www.google.com/android/devicemanager and log in using your Google/Gmail account. If your phone was setup correctly (and it has an active Wi-Fi/cellular network connection), you may be able to clear or set a password from there.
    01-01-2016 06:20 AM
  3. adambike's Avatar
    Phew.....I'm in again - it eventually asked for my google/gmail account ! Bloody hell - that was a close call. Now i need to ensure the damn fingerprinting function is totally switched off. It's quite unrealiable - if you ask me. It was working perfectly everytime until just now. Looking at my thumb i can see some skin has scruffed off at the top - maybe it's made my thumb unreadable? who knows. But looking at what's happened i think it's safer to remove the fingerprinting function.

    Is there a way to totally disable the lockout? - the longest time is 30 minutes - there isn't an option to totally disable the lockout.
    01-01-2016 06:28 AM
  4. kellyjdrummer's Avatar
    Settings>Lock Screen and Security>Screen lock type, None (at the bottom of the list.)
    lets_go_android likes this.
    01-01-2016 08:52 AM
  5. lets_go_android's Avatar
    Phew.....I'm in again - it eventually asked for my google/gmail account ! Bloody hell - that was a close call. Now i need to ensure the damn fingerprinting function is totally switched off. It's quite unrealiable - if you ask me. It was working perfectly everytime until just now. Looking at my thumb i can see some skin has scruffed off at the top - maybe it's made my thumb unreadable? who knows. But looking at what's happened i think it's safer to remove the fingerprinting function.

    Is there a way to totally disable the lockout? - the longest time is 30 minutes - there isn't an option to totally disable the lockout.
    Glad you were able to get in finally! I too initially felt the fingerprint reader was working remarkably well and I was thinking how impressed I was at how much better fingerprint readers had gotten. That was until one day it inexplicably stopped accepting my fingerprint. And it annoyingly only gives you 3 chances. I didn't see any way to disable screen lockout, so I disabled the fingerprint reader in favor of PIN. Maybe I'll try fingerprint readers again in another 5 yrs and see if it's ready for prime time then.

    Edit: oops, I missed kellyjdrummer's post showing how to disable screen lockout. Thanks for the tip, kellyjdrummer.
    kellyjdrummer likes this.
    01-01-2016 04:06 PM
  6. kellyjdrummer's Avatar
    You're quite welcome. I'm glad you got it sussed. I hate that flush you feel when you realize that you can't get in.
    01-01-2016 08:51 PM

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