1. VitaminA's Avatar
    Hi All,

    I've had the Tab S2 for about a week now, but just had an odd issue this morning. After charging, I disconnected the cable and tried to turn on the screen (the tablet was on when I began charging). It wouldn't come on after trying both the fingerprint scanner and the power button. I tried holding down the power button, but no luck. Finally, after several attempts, I was able to get the tablet to turn on after holding down power and volume down for several seconds. I was expecting it to boot up in recovery mode, but it just booted up normally.

    Any ideas on why this may have happened? Could I have "overcharged it," causing it to shut itself off and require a specific way to turn back on? Definitely would like to confirm if this is a defect or not so I can still catch my return/exchange window. Thanks!
    08-11-2016 09:33 AM
  2. CMSevilla's Avatar
    Given that it's only a week old, it may have been caught mid-update and froze up. Not a necessarily common occurrence but it happens.

    If it happens regularly, then I suggest you wipe the tablet completely and try again. If it keeps happening then, perhaps you should reach out to Samsung and explain the situation.
    08-12-2016 07:57 AM
  3. VitaminA's Avatar
    Much appreciated!
    08-12-2016 12:51 PM

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