10-09-2016 05:23 PM
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  1. Greenenvey's Avatar
    Greenenvey
    Both mine and my mom's tab s2 that are the same age are getting hot, freezing and getting black screens. Mine is being sent in on warranty. But now hers is doing the same. Something odd is going on?anyone else having this issue?
    10-08-2016 02:48 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Try booting into Safe Mode, which temporarily disables all 3rd party apps. https://support.t-mobile.com/docs/DOC-28349

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
    10-09-2016 05:23 PM
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