1. Alora Knight's Avatar
    Galaxy Tab s2 St T810
    When I touch screen lock type (currently set to None), I immediately get an error message "Unable to verify finger" and the 60 minute time restriction starts over. Neither the drive nor the SD card are encrypted. I have disabled any device administrators. All software and security certificates are up to date.
    02-21-2017 04:07 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Did you ever set up your fingerprint unlock?

    I moved this from the Galaxy S2 forum (which is for the old phone) to the Tab S2 forum.
    02-21-2017 11:50 PM
  3. Alora Knight's Avatar
    I don't believe I setup any lock at all on this new tablet - that's why it's so confusing.
    I am unable to do anything at all at this lock screen. Before when I was asked to scan my fingerprint to unlock, before it just began refusing to cooperate at all, it recognized none of the three fingerprints I would've certainly registered, had I done so - which I don't believe I did.
    thank you for moving the thread to the correct location.
    02-22-2017 09:56 AM
  4. B. Diddy's Avatar
    Did you get the tablet new or used?

    Try using Samsung Find My Mobile to change the password.
    02-22-2017 10:50 AM
  5. Alora Knight's Avatar
    I bought the tablet new. I didn't see your suggestion until now. However, I did use Device Manager to reset the password successfully, although my initial attempt at it didn't work. All is right with the world now. Thank you!
    B. Diddy likes this.
    02-23-2017 08:57 AM

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