1. Java House's Avatar

    The s4 tablet keeps restarting when running apps with sound and I need some help.
    Can someone follow the bellow steps and let me know if they experience the same issue?
    We have found several applications (e.g Voletarium Sky Explorers, Space
    Flight Simulator) that cause Samsung tablet s4 to restart as an example:

    Install application Spaceflight Simulator
    Make sure you have turned the sound to max on the tablet
    Start Spaceflight
    Build New Rocket
    Add 5 Hawk engines
    On top of them add 5 fuel tanks
    on top add 5 Command modules
    connect the fuel tanks with 4 Side separators between them
    Click on the play button
    Click Launch Anyway
    Click on all engines each one at a time
    click on the Off button that turns into ON
    and then increase throttle
    As soon as throttle reaches above 60% Tablet crashes and restarts.

    We have found that the Samsung Tablet S4 crashes in many occasions.
    Samsung said to send the tablet for verification but they haven't confirmed if they can replicate this issue on another S4 device.

    Best Regards
    08-01-2019 03:44 AM
  2. Rukbat's Avatar
    Sounds like the battery can't take that sudden call for a lot more power to power that very loud sound. Do you regularly let the battery drop to much less than 40% before recharging? That could do it in a year, especially if you let it drop to near 0%. (About the smallest deep-discharge battery that could supply the power [34 Watts] that battery does is a small motorcycle battery. Lithium batteries don't last long if you deep-discharge them.)
    08-01-2019 02:09 PM
  3. Java House's Avatar
    The laptop is one month old and we experience this from the beginning with fully charged battery.
    If it is battery related then it is a faulty battery.
    I wonder if there is anyone else with tablet S4 that could replicate my steps.
    08-02-2019 08:23 PM

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