1. athomas917's Avatar
    Is anyone else having this issue with their keyboard case? I've tried doing a factory reset but to no avail. The tablet works normally and will still even use a usb mouse/keyboard.
    12-12-2020 04:25 PM
  2. B. Diddy's Avatar
    Is it the official Samsung one? Bluetooth connection, right?
    12-12-2020 04:27 PM
  3. mustang7757's Avatar
    How does the keyboard case get connected Bluetooth?
    12-12-2020 06:18 PM
  4. athomas917's Avatar
    It’s the official case that connects magnetically.
    12-19-2020 12:41 AM
  5. B. Diddy's Avatar
    Ok, so based on the item description on the Samsung page, it sounds like that case uses POGO pin connectors. Make sure that connector is clean -- swab it with some rubbing alcohol.
    12-19-2020 11:56 AM

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