12-01-2022 12:09 PM
44 12
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  1. kokoroanime's Avatar
    I got Tab S5e a month ago, I've ordered it from Amazon. It was a 128 GB/6 GB version. Okay, since the day I picked it up, it works great and functions very well but it restarts randomly like a few times a day. When my tablet is off and I'm not using it at the time, it restarts randomly as Tab S5e logo appeared on screen, meaning that it resets themselves.

    The battery is still good.

    What can I do to prevent this?
    11-27-2022 01:14 PM
  2. B. Diddy's Avatar
    Does this also happen in Safe Mode? www.samsung.com/us/support/answer/ANS00062983/
    11-27-2022 02:10 PM
  3. mustang7757's Avatar
    What Android version it's on?

    Sent from my SM-F721U1 using Tapatalk
    11-27-2022 02:14 PM
  4. B. Diddy's Avatar
    Also, since that's a 3 year old device, it's probably not brand new. Was it one of those "Amazon Renewed" devices?
    11-27-2022 02:17 PM
  5. mustang7757's Avatar
    Also, since that's a 3 year old device, it's probably not brand new. Was it one of those "Amazon Renewed" devices?
    Could possibly be battery issue
    B. Diddy likes this.
    11-27-2022 02:25 PM
  6. me just saying's Avatar
    11-27-2022 02:32 PM
  7. kokoroanime's Avatar
    Does this also happen in Safe Mode? www.samsung.com/us/support/answer/ANS00062983/
    I never used safe mode and never will.

    What Android version it's on?

    Sent from my SM-F721U1 using Tapatalk
    Andriod 11 and One UI version 3.1

    Could possibly be battery issue
    I did diagnostics on Battery status and it came back as normal. The life came back good.

    I already did that and it keeps going the same thing.

    Could possibly be battery issue
    Yes, I believe so.
    11-27-2022 03:21 PM
  8. mustang7757's Avatar
    I did diagnostics on Battery status and it came back as normal. The life came back good.
    I don't trust it but just a indicator , like when lights warn u in car , sometimes it's too late when it does because not very accurate
    Yes, I believe so.
    Strong possibility at 3 years old especially if lot of gaming

    Sent from my SM-F721U1 using Tapatalk
    11-27-2022 04:52 PM
  9. kokoroanime's Avatar
    I don't trust it but just a indicator , like when lights warn u in car , sometimes it's too late when it does because not very accurate Strong possibility at 3 years old especially if lot of gaming

    Sent from my SM-F721U1 using Tapatalk
    I did it on my S20 Ultra and it came back as weak.

    Strong possibility at 3 years old especially if lot of gaming

    Sent from my SM-F721U1 using Tapatalk
    I've downloaded some games what they performed very well, even for a 6 GB RAM.
    11-27-2022 04:59 PM
  10. B. Diddy's Avatar
    I never used safe mode and never will.
    Why would you refuse to use Safe Mode as a troubleshooting step? This is one of the most basic ways to start narrowing down the cause of a problem. If the problem goes away in Safe Mode, then you know it's due to something you installed. If it still happens in Safe Mode, then you know it's either the system or the hardware.
    BerryBubbles likes this.
    11-27-2022 05:45 PM
  11. mustang7757's Avatar
    I did it on my S20 Ultra and it came back as weak.



    I've downloaded some games what they performed very well, even for a 6 GB RAM.
    Yeah it should perform games good but it deteriorates batteries faster
    11-27-2022 05:59 PM
  12. kokoroanime's Avatar
    Why would you refuse to use Safe Mode as a troubleshooting step? This is one of the most basic ways to start narrowing down the cause of a problem. If the problem goes away in Safe Mode, then you know it's due to something you installed. If it still happens in Safe Mode, then you know it's either the system or the hardware.
    I rarely use the safe mode but I will try to switch to it and see how long will my S5e stay on more throuyh safe mode than a recond of 10 hours. I will let you know.
    B. Diddy likes this.
    11-27-2022 06:35 PM
  13. kokoroanime's Avatar
    Does this also happen in Safe Mode? www.samsung.com/us/support/answer/ANS00062983/
    Alright, did I switched it to the safe mode to see if it happened in Safe Mode or not but unfortunately, that tablet was up for 5 hours during Safe mode until it restarted itself again.
    11-28-2022 06:15 AM
  14. B. Diddy's Avatar
    Ok, then it sounds like something with the system or the hardware.

    Do you have a case on? Sometimes a poorly fitting case will inadvertently press on the Power button at inopportune times.

    Otherwise, the next step may be a factory reset.
    11-28-2022 02:37 PM
  15. kokoroanime's Avatar
    Ok, then it sounds like something with the system or the hardware.

    Do you have a case on? Sometimes a poorly fitting case will inadvertently press on the Power button at inopportune times.

    Otherwise, the next step may be a factory reset.
    Apparently yes... I do have a case on... It's a soft transparent case for my S5e and I liked it. I ordered it off eBay that came with the screen protector for only $9.

    If you believe that is the cause, should I just take it off? I use it because I just want to make sure if I enjoy the specs and I didn't want to scratch the back of the tablet
    11-28-2022 07:02 PM
  16. B. Diddy's Avatar
    It certainly wouldn't hurt to test the tablet without the case for a day (just be careful with it!). If it restarts again even with the case off, then you know that's not the problem.

    Also make sure the Power button itself doesn't seem sticky. Sometimes, if some kind of residue gets in there, it might cause the button to stick when you don't want it to.
    11-28-2022 07:03 PM
  17. kokoroanime's Avatar
    It certainly wouldn't hurt to test the tablet without the case for a day (just be careful with it!). If it restarts again even with the case off, then you know that's not the problem.

    Also make sure the Power button itself doesn't seem sticky. Sometimes, if some kind of residue gets in there, it might cause the button to stick when you don't want it to.
    Oh yes, the case covers the volume buttons but not the power button. Also the case is made out of rubber.

    And the power button isn't sticky.
    11-28-2022 07:14 PM
  18. B. Diddy's Avatar
    Hmm, probably not the culprit, then.

    I'd do a factory reset, and if the problem persists, contact Amazon about an exchange or return.
    11-28-2022 07:18 PM
  19. kokoroanime's Avatar
    Hmm, probably not the culprit, then.

    I'd do a factory reset, and if the problem persists, contact Amazon about an exchange or return.
    Let's see if it stays longer until it reaches down to 0% from now on.
    11-28-2022 07:22 PM
  20. kokoroanime's Avatar
    And yep, the problem resists without the case...
    11-28-2022 08:06 PM
  21. kokoroanime's Avatar
    My Tab S5e also turns on itself while it's completely off and on charge.
    11-29-2022 08:17 AM
  22. kokoroanime's Avatar
    I forgot to mention that when either my tablet is left off while playing music or background music from a video, live or not, it doesn't restart itself, it just stays 24/7 when the video or music is played 24/7 whenever I'm playing on it or not.

    It doesn't also restart itself when I was surfing the web or play games.
    11-29-2022 03:50 PM
  23. B. Diddy's Avatar
    You don't have this set, do you? http://www.samsung.com/ph/support/mo...galaxy-device/
    11-29-2022 06:25 PM
  24. kokoroanime's Avatar
    I do have this set and I have this stayed off.
    11-29-2022 10:11 PM
  25. mustang7757's Avatar
    Do you use a SD card ?

    Sent from my SM-F721U1 using AC Forums mobile app
    11-29-2022 10:22 PM
44 12

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