1. Flashfox's Avatar
    Anyone else is seeing this (USA): A new S5e tablet direct from Samsung. When I try to get the April 1 security update it fails with: "Your current software version isn't supported. Visit a service center".

    I also see: Google Play | Settings | Play Protect certification: "Device is not certified"

    This is a stock S5e tablet ... not "certified"

    Anyone can explain why?
    05-10-2019 02:07 AM
  2. Adam Frix's Avatar
    Mine says certified...

    I got it just yesterday. But it says my software is up to date with the March patch. Where are you seeing April?
    05-10-2019 04:14 AM
  3. Nodnerb's Avatar
    I don't see that there is an update. But I also get the "your current software version isn't supported" message if I check for an update. Anyone know why?
    05-11-2019 01:28 PM
  4. Adam Frix's Avatar
    https://www.xda-developers.com/how-t...-google-error/

    I would call Samsung and demand a replacement. This most certainly is a certified device.

    Unless maybe it's a fake?
    05-11-2019 06:28 PM
  5. athomas917's Avatar
    Mine says it's certified. I was having issues earlier but I did a factory reset and it seems to have fixed it.
    05-12-2019 12:58 AM
  6. Nodnerb's Avatar
    Mine says it's certified and now today when I check for update it says software is up to date. Guess it was a glitch.
    05-12-2019 08:02 AM
  7. crazysaguaro's Avatar
    I am having issues doing Android Software updates on my S5e. I click update and it spins around for 1 minute saying "Registering Device" and then says "Registration Failed". I factory reset the tab and no change.

    It is my opinion that the S5e is buggy as all hell.

    -Gina
    05-19-2019 07:18 PM
  8. Adam Frix's Avatar
    The S5e is not buggy as hell in the least.

    YOURS may be. Have Samsung fix it, or exchange it for a new one.
    05-20-2019 09:23 PM
  9. crazysaguaro's Avatar
    That may be true that mine is bad - I'm deciding whether to return and get a new one or have Samsung fix. Some of the issues I'm seeing:

    1. Android won't update (errors in the Software Update area) even after a Factory Reset
    2. Samsung Cloud won't sync data
    3. Tab doesn't remember it's locked portrait orientation on a restart - it flips it and I have to unlock and put it back how I like it
    4. Samsung Members forum won't allow posts (comes up with an error)
    5. OneDrive app thinks it's on a 4G connection when the tab is wifi only
    6. Tab is referred to as a phone in many popup dialogs and interfaces - not sure if this is just typos or if it goes deeper than that (e.g. the apps actually think the tab is a phone)

    -Gina
    05-20-2019 09:31 PM
  10. athomas917's Avatar
    Sounds like you may have a faulty unit. Mine runs smoothly as butter.
    05-20-2019 10:30 PM
  11. crazysaguaro's Avatar
    I just initiated an exchange with B&H Photo (where I bought it). I'm so relieved to hear mine is faulty - I was VERY disappointed in the tab! I'm excited to get the new one. Thanks all for your input.
    05-20-2019 10:32 PM
  12. Adam Frix's Avatar
    I got mine from B&H, their first shipment. It works fine.

    I'll be curious to hear how your exchange process goes. I like B&H, but am always wary about returns/exchanges.
    05-22-2019 10:38 AM
  13. crazysaguaro's Avatar
    I like B&H for larger tech purchases because there is no sales tax for me in AZ.

    I'm curious about the exchange process as well. I actually returned the first one and just re-ordered a 2nd because I didn't want to have to wait for them to receive the old tab (a week) and then resend a new one (3+ business days to process, then up to a week).

    I am slightly nervous as their site said they *can* charge a 15%+ restocking fee and that would be massive with a $475 tab. Getting the RMA was easy - I just had to email them and fill out a form - then they sent a FedEx label. All good so far.

    I'll update this thread when I get the new tab (on Friday) and when they receive the other one as a return.

    Cheers,
    Gina
    05-22-2019 12:21 PM
  14. milleniumdroid's Avatar
    That may be true that mine is bad - I'm deciding whether to return and get a new one or have Samsung fix. Some of the issues I'm seeing:

    1. Android won't update (errors in the Software Update area) even after a Factory Reset
    2. Samsung Cloud won't sync data
    3. Tab doesn't remember it's locked portrait orientation on a restart - it flips it and I have to unlock and put it back how I like it
    4. Samsung Members forum won't allow posts (comes up with an error)
    5. OneDrive app thinks it's on a 4G connection when the tab is wifi only
    6. Tab is referred to as a phone in many popup dialogs and interfaces - not sure if this is just typos or if it goes deeper than that (e.g. the apps actually think the tab is a phone)

    -Gina
    Have you attempted to reflash your tablet using Odin and a copy of your device's region specific firmware?
    05-23-2019 12:23 PM
  15. crazysaguaro's Avatar
    No, that sounds like a lot of trouble - I am returning the tablet and will try a fresh one (arrives Friday). I think this one was indeed bad (or a bad image) since it froze less than an hour out of the box and required a hard reset.

    -Gina
    05-23-2019 12:48 PM
  16. crazysaguaro's Avatar
    New tab works awesome - and the return at B&H went very smoothly. They credited the full amount within a day of receiving the defective device with no restocking fee.

    -Gina
    05-31-2019 01:02 PM
  17. Flashfox's Avatar
    Anyone else is seeing this (USA): A new S5e tablet direct from Samsung. When I try to get the April 1 security update it fails with: "Your current software version isn't supported. Visit a service center".

    I also see: Google Play | Settings | Play Protect certification: "Device is not certified"

    This is a stock S5e tablet ... not "certified"

    Anyone can explain why?
    UPDATE - Samsung confirmed that they sent me a "new" S5e with a firmware version that is "not authorized" (I suspect it's a beta as I received one of the first S5e tablets). The only solution is for me to send the tablet back. They said they will re-flash it and send it back to me in 7-14 days.

    I asked that they to send me a replacement and I'll return this one to which they said it's not their policy. I even offered my CC as a guarantee to no avail. I then asked them to send me the F/W update and I'll update it and they still said no.

    I explained that it's their fault but they were inflexible (sigh).

    So ... is the F/W available (US version) so that I can flash this S5e with the proper F/W?

    I hate to have to return the S5e and wait for them to change the F/W as I am receiving the updates ... for now.

    Note that this S5e still shows as not supported in Google Play so I might encounter issues in the future. Today it works just fine.
    06-03-2019 03:15 AM
  18. kide#WN's Avatar
    About the issue with "Not Certified". I had the similar issue with Google Play Protect certification, but was able to resolve it by clearing data for the Play Store app.
    06-06-2019 12:02 AM
  19. Flashfox's Avatar
    About the issue with "Not Certified". I had the similar issue with Google Play Protect certification, but was able to resolve it by clearing data for the Play Store app.
    By "cl;ear data" did you mean wipe the downloads and restart?

    In any event, it is odd that SAMSUNG confirmed that they sent me a non-official tablet. They admit it ... I now need to look for ODIN and where I can find the USA version of the S5e O/S
    06-06-2019 01:01 AM
  20. kide#WN's Avatar
    By "cl;ear data" did you mean wipe the downloads and restart?

    In any event, it is odd that SAMSUNG confirmed that they sent me a non-official tablet. They admit it ... I now need to look for ODIN and where I can find the USA version of the S5e O/S
    In Settings go to to Apps->Google Play Store, select Storage and Clear Data. No restart was needed, just open Play Store app again.
    06-06-2019 06:58 PM

Similar Threads

  1. Release Date for Galaxy Fold will be announced this week
    By Scutley in forum Samsung Galaxy Fold
    Replies: 4
    Last Post: 05-12-2019, 10:39 PM
  2. How can i get game launcher its nowhere to be found
    By Android Central Question in forum Ask a Question
    Replies: 3
    Last Post: 05-10-2019, 03:10 PM
  3. Is Critical security update, New version ODSS27.76-12-42-9 legitimate?
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 05-10-2019, 06:53 AM
  4. What can i transform my S8+ into? I upgraded to a new phone.
    By mnolan312 in forum Samsung Galaxy S8 & S8+ Themes & Mods
    Replies: 0
    Last Post: 05-10-2019, 01:04 AM
  5. Importing notifcation sounds from Moto Z Play?
    By lgbalfa in forum Moto G7 Power
    Replies: 0
    Last Post: 05-09-2019, 09:53 PM
LINK TO POST COPIED TO CLIPBOARD