1. MizMelzy76's Avatar
    Does anyone here have issues with wifi reception in general. At home I don't have a problem at all because I live in a one level house. But I have a HUGE issue at work. My s5e won't even see the wifi there unless I'm at the steps which is about 15-20 feet from where the wifi router is in the office. Granted I am down stairs. But my Galaxy tab A sees both networks, and connects to it.

    I work in a daycare attached to a church. I should see the church wifi, and the daycare's wifi. It's not picking anything up at all. I have called Samsung tech support. They had me reset the networking settings. That did not work. So I had them send me a list of all the steps to trouble shoot the issue. I can't call them to trouble shoot at work as the cell reception cuts out when I go down stairs. I have other co-workers that have tablets (one being a cheap $75 one) and everyone can see the network and connect to it downstairs. Granted the signal isn't great being down stairs, but it should still pick it up and connect. I'm getting nothing at all. I use my tablet for contacting parents with updates and pictures. I keep them updated and send them messages. If they send me messages, I need to be able to connect to the network to get their messages. So far I'm having to bring both tablets to work. And that is just ridiculous. One just for the connection with the parents.

    I upgraded my tablet because I needed more space and better specs because I do lesson planning on the tablet, and editing of newsletter and calendar. Tab A just was not handling that very well with out hanging up. So I hope it's something that they can solve. I knew about the WiFi issue but it was just in regards to the way it was being held. I don't hold mine all day. It sits on a cubicle shelf by the door where reception is best. I'm going to be really upset if this $400 tablet just has crappy wifi reception. I know that I can get a USB C OTG dongle and plug my Netgear wifi adapter into it to boost the wifi reception. But I shouldn't have to do that on a $400 tablet. Besides that will drain the tablet battery faster.

    Has anyone had this issue and found a fix? They keep assuring me that the trouble shooting steps will fix my issue. But that's what the tech last night assured me of resetting the network settings.

    Melissa
    06-04-2019 06:44 PM
  2. MizMelzy76's Avatar
    OK after several days of chat support I had to do a factory reset. That helped a little not much. Still can't see my wifi network at work. Well scratch that. When I add it manually in manage networks it sees it. Doesn't tell me is "not in range" but shows no bars. I have not been able reproduce the sissue out side of work. But my phone and Galaxy Tab A see the network and connect to it. So I went into the Tab A's managed networks and looked at the info while connected. The speed is 9mbps. So signal is weak to begin with. The tab A must be by the door of the room to get signal. I checked with the director. What we have is a range extender in the office and we piggyback off the churches internet. Samsung wants me to send the tablet into them or my local best buy. But my gut says they won't find anything wrong. I may talk to their tech dept and see what they know about the tablet.

    Is there a way to share wifi connection between devices? Both tablets are wifi only.

    Melissa
    06-06-2019 11:56 AM

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