1. Android Central Question's Avatar
    Within 4 days of getting the new Tab S6 I noticed that the Samsung keyboard cover scratched the screen near the top left and right corners of the screen, at the base of the screen about 12 mm/1/2 inch apart and in the vicinity of the K key. In the areas where the rubber protecting strips are, no issues were observed.
    Anyone else had this issue?

    I returned it to Samsung and they said the keyboard is faulty, which they will replace. I had to highlight that the screen was scratched and they agreedto replace the screen. Given that my unit was just a week old I asked for a replacement as I don't like the idea of unit being ripped apart and put back together. Will never be the same.
    Will see what happens.
    BullwinkleMoose likes this.
    09-26-2019 09:32 PM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you
    .https://forums.androidcentral.com/sh...d.php?t=409154
    09-26-2019 10:00 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! That's a bummer, but I'm glad they're replacing the screen as well!

    These kinds of keyboards are always a potential risk -- it might not be the keys that are causing it, but little bits of grit that might be on the keyboard when you close it. I've had that happen on my Pixel C. Always make sure the entire keyboard surface is clear of grit or other debris before closing it up.
    09-27-2019 01:21 PM
  4. jrsharp70's Avatar
    I got a tiny scratch. I have a glass screen protector now... nature of these cases. I should have planned ahead.
    09-27-2019 04:09 PM
  5. revforulk's Avatar
    Welcome to Android Central! That's a bummer, but I'm glad they're replacing the screen as well!

    These kinds of keyboards are always a potential risk -- it might not be the keys that are causing it, but little bits of grit that might be on the keyboard when you close it. I've had that happen on my Pixel C. Always make sure the entire keyboard surface is clear of grit or other debris before closing it up.
    Thanks for the feedback. I am aware of this and the unit was not used much (brand new and I was traveling with 24 hr flight time and not used then) and in a clean environment, albeit in a computer bag. Maybe Samsung is right that it was the keyboard, faulty batch of material (rougher than usual).
    I will get a screen protector, but I will still need to place a material protection on the keyboard as the protector will be scratched quickly too.
    B. Diddy likes this.
    09-27-2019 08:01 PM

Similar Threads

  1. What color is the frame of a Samsung galaxy S 10+
    By Android Central Question in forum Samsung Galaxy S10 & S10+
    Replies: 14
    Last Post: 10-01-2019, 11:17 PM
  2. Very strange issue after replacing HTC 10 screen
    By UberMongoose in forum General Help and How To
    Replies: 3
    Last Post: 09-29-2019, 03:53 PM
  3. Replies: 2
    Last Post: 09-27-2019, 01:30 PM
  4. Moto G5 plus screen frozen and power button broken
    By Android Central Question in forum Ask a Question
    Replies: 3
    Last Post: 09-27-2019, 01:10 PM
  5. AOD and Lock Screen after a restart?
    By donb2010 in forum Samsung Galaxy Note 10 & Note 10+ (2019)
    Replies: 13
    Last Post: 09-26-2019, 09:29 PM
LINK TO POST COPIED TO CLIPBOARD