1. cac514's Avatar
    I am stuck on my screensaver screen with no way to use my tablet. When I try to swipe to unlock the screen, nothing happens. When I depress the power button, i see the the mini menu (power off, airplane mode, restart), but it does not respond to any of my selections. The only thing I can do is depress the power button for 10 seconds and it reboots. Naturally, this just takes me back to the same place.

    My scary thoughts are that I might need to do a hard reset but I need to power it off to that and I dont know how to do that from this stuck screen.

    Any help appreciated.
    09-15-2017 03:25 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! The touchscreen digitizer might be faulty, if it's not responding to any touch at all. Try booting into Safe Mode: https://support.t-mobile.com/docs/DOC-27814

    Moved this thread from the Tab 2 forum to the Tab 4 forum.
    09-15-2017 03:54 PM
  3. cac514's Avatar
    I booted it up in safe mode but am still unable to swipe
    09-16-2017 12:48 AM
  4. B. Diddy's Avatar
    It's a problem with the touchscreen, then. If you're handy, you could search for a DIY video on YouTube about how to remove the back cover and check the connections. Otherwise, bring it to a repair shop.
    09-16-2017 10:46 PM

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