Broken stand

[John Ball1]

Sometime in the last few days I cracked the stand on my view. OK, I admit it, I fell asleep with it in my lap and in slipped off onto the floor!,
Is there a Web site where I can buy a new one?

 

[mhinc]

Sometime in the last few days I cracked the stand on my view. OK, I admit it, I fell asleep with it in my lap and in slipped off onto the floor!,
Is there a Web site where I can buy a new one?

Hey John,

I would contact Samsung directly, I am sure you can get one, 1-800-SAMSUNG

 

[kalinskym]

Hi John.

Could you provide photos of the crack stand. I'm sure Samsung would cover it, if the employee remember the device. I have seen users remove the stand completely, it's possible. It can be reattached with ease.

 

[John Ball1]

Hi John.

Could you provide photos of the crack stand. I'm sure Samsung would cover it, if the employee remember the device. I have seen users remove the stand completely, it's possible. It can be reattached with ease.

I'm retired and have to be careful where I spend my money. In addition I still have my Galaxy Note Pro 12.2 to use if needed.

I did get ahold of Samsung customer service. After being transferred 4 times (and being informed that Samsung considers the View a laptop not a tablet) I was on hold for 35 minutes and then got cut off. Also during the time I was transferred several times I was told the part I wanted was an accessorie and then I was told it was a part.

 

[john905r]

Hi john, i have the galaxy view and i took off the stand months ago. Since i no longer use the stand i would be happy to give it to you. Let me know if you would want it.

 

[John Ball1]

Thanks for the offer but I've already gotten one from Samsung's parts supplier. BTW one thing I discovered while be transferred from one place to another, samsung considers the View to be a laptop.

 

[gn10one]

Hi John.

Could you provide photos of the crack stand. I'm sure Samsung would cover it, if the employee remember the device. I have seen users remove the stand completely, it's possible. It can be reattached with ease.

What are the steps to safely remove and re-attach the stand, please?

 

[john905r]

https://www.youtube.com/watch?v=xNRQ0_fdamE

 

[gn10one]

John - You-da-best! Thanks.