10-06-2021 03:11 AM
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  1. rockyjay's Avatar
    Just wanted to share the issue I woke up to. I got an email from Samsung telling me that my trade-in of my old Active2 was did not meet the qualifications and I would be changed the discount of $150, I originally received.

    No details as to why were given.

    I contacted Samsung through the chat on their site to ask why and was told the charge back was manually removed, but was still not given a reason as to why I was sent the email in the first place 🤷🏽

    They sent me confirmation email that the charge back was removed, but still no reason on why I was sent the original email.

    Just thought I'd share, in case anyone else gets the same email.Some Trade-in issues...-screenshot_20210916-095851_gmail.jpg
    09-16-2021 10:09 AM
  2. ABOSWORTH007's Avatar
    I'm expecting some crap like this on mine. I sent my GW3 in and got a 185 dollar credit. It's supposed to deliver today so I'm just waiting for some BS email like this.
    09-16-2021 10:14 AM
  3. a22matic's Avatar
    Interesting, thanks for sharing.

    FYI - I'm having two issues with my smaller classic watch 4. Overheating (only when using LTE), and playing music through the watch speakers (independent of a bluetooth device). I called Samsung and told them about the issues. I asked for a delay in sending in my watch 3 until these issues are fixed (or else I would just send the watch 4 back), and the obliged.
    09-16-2021 10:15 AM
  4. Rose4uKY's Avatar
    Wow I am still waiting to hear! It says they received last week I think. I traded in an A2 and my husband a GW3.

    Mine still says pending receipt what does that mean?
    09-16-2021 10:30 AM
  5. neo999's Avatar
    I received my successful trade-in email yesterday on my GW3. They received it on 9/9. So glad I didn't get screwed. Probably the first trade-in for me where they actually honored and communicated their process.
    Rose4uKY likes this.
    09-16-2021 11:08 AM
  6. theobject's Avatar
    Samsung received our trade-ins on the same day, 9/7. in the order status mine shows as "pending receipt" while my wife's is "received"
    Rose4uKY likes this.
    09-16-2021 11:19 AM
  7. Talderon's Avatar
    Mine came back because it still had my old phone number tied to it, even though I followed all of their instructions to remove and wipe it.

    So, now, I have a Watch 3 that I cannot use and I have put it up on the FB Marketplace to see if I can recover some of the trade-in credit.
    droidman2177 likes this.
    09-16-2021 11:26 AM
  8. larrykay's Avatar
    I also received an email form Samsung that my trade in, Fitbit Iconic, was not accepted, and I would be charged back the $100 discount. I ALWAYS include pictures of the item that I am trading in, in working shots and also before and after the factory reset. I used the chat feature on Samsung.com and explained why my device certainly did meet their specs, and I had included the photos to prove it. She said stay in chat while I check this, after 10 minutes she said that she manually accepted the trade in, and there was no further action required on my part, there would be no charge back. I checked "my orders" on samsung.com and the status has been changed to "Manually Accepted".
    So, if this happens to you don't just accept it, try the chat feature and see if they will correct it.
    a22matic likes this.
    09-16-2021 11:45 AM
  9. Rose4uKY's Avatar
    I also received an email form Samsung that my trade in, Fitbit Iconic, was not accepted, and I would be charged back the $100 discount. I ALWAYS include pictures of the item that I am trading in, in working shots and also before and after the factory reset. I used the chat feature on Samsung.com and explained why my device certainly did meet their specs, and I had included the photos to prove it. She said stay in chat while I check this, after 10 minutes she said that she manually accepted the trade in, and there was no further action required on my part, there would be no charge back. I checked "my orders" on samsung.com and the status has been changed to "Manually Accepted".
    So, if this happens to you don't just accept it, try the chat feature and see if they will correct it.
    Thanks! I took pictures of ours too!
    09-16-2021 12:19 PM
  10. theobject's Avatar
    I just got an email from Samsung that they were rejecting the trade-in because they claim it's not a Galaxy Active Watch 2. They attached 3 blurry photos of what they received and darn if doesn't look just like an AW2.

    Update - After quickly chatting with Samsung they have accepted the trade-in.
    09-16-2021 01:26 PM
  11. kbboykin's Avatar
    They screwed me on my last trade in. I took pictures of my AW2. They received the trade-in on 9/7, but still showing pending receipt on the website. They really screwed up this launch with delayed shipping and screwy trade-in info/times/promises. I'm sure they are going to try and reject as many as they can to offset the credits given for their poor shipping and the amount of trade-in credits they gave.
    J Dubbs likes this.
    09-16-2021 04:02 PM
  12. effreyj's Avatar
    They also rejected my Galaxy Watch Active 2, saying that it was the wrong device even though one of the pictures they attached is of the screen on with the boot screen that says "Galaxy Watch Active 2". Talking with support on chat right now.
    09-16-2021 06:03 PM
  13. mlblack16's Avatar
    Mine came back because it still had my old phone number tied to it, even though I followed all of their instructions to remove and wipe it.

    So, now, I have a Watch 3 that I cannot use and I have put it up on the FB Marketplace to see if I can recover some of the trade-in credit.
    What do you think you'll be asking for it?
    09-16-2021 06:28 PM
  14. J Dubbs's Avatar
    It sounds like this trade-in fiasco is a lot like playing a slot machine.....go to a casino, do a trade-in with Sammy, it's all the same lol.
    Rose4uKY likes this.
    09-17-2021 03:05 AM
  15. me just saying's Avatar
    I received my successful trade-in email yesterday on my GW3. They received it on 9/9. So glad I didn't get screwed. Probably the first trade-in for me where they actually honored and communicated their process.
    lucky - still waiting on the email for the active2 trade-in they received on 9-9.
    09-17-2021 07:07 AM
  16. CKwik240's Avatar
    So, now, I have a Watch 3 that I cannot use and I have put it up on the FB Marketplace to see if I can recover some of the trade-in credit.
    Try Swappa. I sold my GW3 for $250. I did include some bands and accessories that I didn't need to sweeten the deal, but if yours is working, I don't see any reason you can't get at least the trade-in value...
    Talderon likes this.
    09-17-2021 09:35 AM
  17. Talderon's Avatar
    Try Swappa. I sold my GW3 for $250. I did include some bands and accessories that I didn't need to sweeten the deal, but if yours is working, I don't see any reason you can't get at least the trade-in value...
    Thanks for this idea. I just listed it up on Swappa and will see how it goes.
    09-17-2021 11:00 AM
  18. Seeker336's Avatar
    Mine came back because it still had my old phone number tied to it, even though I followed all of their instructions to remove and wipe it.

    So, now, I have a Watch 3 that I cannot use and I have put it up on the FB Marketplace to see if I can recover some of the trade-in credit.
    Exact same thing happened to me. I followed Samsung's step-by-step instructions on resetting and clearing my Watch 3. Even turned it back on to check that it would turn on and that it wanted to go into
    "brand-new" start-up process.

    Got the email today that it failed the reset test, including photos that showed my old phone number on the watch.

    So, I guess it is coming back and I will either gift it to someone or try to sell. Oh well.
    Talderon likes this.
    09-17-2021 11:12 AM
  19. Talderon's Avatar
    Exact same thing happened to me. I followed Samsung's step-by-step instructions on resetting and clearing my Watch 3. Even turned it back on to check that it would turn on and that it wanted to go into
    "brand-new" start-up process.

    Got the email today that it failed the reset test, including photos that showed my old phone number on the watch.

    So, I guess it is coming back and I will either gift it to someone or try to sell. Oh well.
    Ugh, well, this time around, I solved that by NOT getting an LTE version.
    09-17-2021 12:31 PM
  20. kbboykin's Avatar
    Samsung trade-in is obviuosly committing fraud!! this is what they claim they recieved for my trade-in, a cloth?!!!Some Trade-in issues...-018b9dff-6e2f-4747-a2c2-09882cac5284-2-.jpg. Time for lawsuit? I have pictures of what I sent AND the original box!
    09-17-2021 03:45 PM
  21. kbboykin's Avatar
    Update: Just got off the phone with Samsung and they had agreed to accept the trade-in and I will not be charged back for the trade-in. It is ridiculous that I should have had to do this in the first place. I don't think I'll be doing any more pre-orders. I get bombarded daily with emails to buy the Flip phone, NOT!!
    a22matic and BerryBubbles like this.
    09-17-2021 04:32 PM
  22. swebb's Avatar
    This is a recurring issue with Sammy. Obviously trying to reject as many trade-ins as they can. As mentioned above, Swappa is an excellent option to get the most value for your old device, but if Sammy is offering trade-in values that are too good to refuse, be prepared in case yours gets rejected. Document everything with photos and be ready to spend time on the phone if they reject yours.
    J Dubbs likes this.
    09-18-2021 08:11 AM
  23. jlangner's Avatar
    Fedex lost mine...at least they scanned in when I dropped but no scans after. Samsung chat cleared for me and sent email, since not my issue and was Fedex, so all good.
    09-19-2021 09:03 PM
  24. jlangner's Avatar
    This is a recurring issue with Sammy. Obviously trying to reject as many trade-ins as they can. As mentioned above, Swappa is an excellent option to get the most value for your old device, but if Sammy is offering trade-in values that are too good to refuse, be prepared in case yours gets rejected. Document everything with photos and be ready to spend time on the phone if they reject yours.
    Yeah, never, ever put in drop box. If mine had been in a drop box I would have been screwed. As you said as well, take pics. Even Samsung said somewhere to take pics of trade in.
    J Dubbs likes this.
    09-19-2021 09:06 PM
  25. fuzzylumpkin's Avatar
    Samsung are definitely incompetent, but it also sounds like some people are selecting "connect to new phone" instead of factory reset...
    09-20-2021 07:31 AM
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