1. jlost's Avatar
    My wife has the Galaxy Watch Active that is not detecting her sleep correctly. It will say she was up for hours or up multiple times throughout the night, when she actually sleeps.

    Do other people have this issue?

    Is there any way to fix this?

    Thanks!
    06-24-2019 07:53 AM
  2. dm3ready's Avatar
    I just recently got the Active so, I don't have a lot of experience with it yet, but I wonder if you are wearing the watch snugly around your wrist at night. Also, maybe you toss and turns a lot more than what you realize at night. Just some thoughts.
    06-24-2019 09:26 AM
  3. jlost's Avatar
    No, it's the watch. She had a Fit Pro before and didn't have this many issues. The other day, it said she climbed 13 floors. Hahah.
    I just recently got the Active so, I don't have a lot of experience with it yet, but I wonder if you are wearing the watch snugly around your wrist at night. Also, maybe you toss and turns a lot more than what you realize at night. Just some thoughts.
    06-25-2019 07:51 AM
  4. dm3ready's Avatar
    If I were you, I would return and exchange under the 1 yr warranty.
    06-26-2019 07:44 AM

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