1. mlblack16's Avatar
    Have you noticed that the floor counter is way off since the last update?

    Before, I could climb steps, several floors, before it would actually count them, and then maybe half were actually counted. Now, I will have just gone up the steps like once or twice and then shortly afterwards, I get the notification that I reached the goal of 10 floors.
    10-06-2020 07:12 PM
  2. mlblack16's Avatar
    Sorry, I had anyone with GW in the title, but somehow part of the title to this thread was cut off.
    10-06-2020 07:14 PM
  3. Lee_Bo's Avatar
    Sorry, I had anyone with GW in the title, but somehow part of the title to this thread was cut off.
    Fixed.
    10-06-2020 09:07 PM
  4. Laura Knotek's Avatar
    Sorry, I had anyone with GW in the title, but somehow part of the title to this thread was cut off.
    I corrected the title.
    10-06-2020 09:07 PM
  5. mlblack16's Avatar
    Thank you both for assisting. It's actually issues with the watch counting the floors when climbing stairs.

    I had my GW on for about 5 minutes this morning and had only gone upstairs twice in my 2 story house before getting the notification that I had reached the 10 floor goal.
    10-07-2020 06:51 AM
  6. SeanD_Colorado's Avatar
    I have the opposite problem with my Active 2. It has never counted steps well and unfortunately the update didn't change that. I can easily do 10 flights a day, but my watch always tells me that it has been 1 or 2.
    10-07-2020 07:17 AM
  7. mlblack16's Avatar
    I have the opposite problem with my Active 2. It has never counted steps well and unfortunately the update didn't change that. I can easily do 10 flights a day, but my watch always tells me that it has been 1 or 2.
    This is what I used to experience prior to the latest update. My watch seldom would count my trips to the upstairs of my home, but I always figured maybe it was due to not being enough of a difference in elevation. I would have to think this counts step by movement along with changes in the altimeter.
    10-07-2020 11:41 AM
  8. SeanD_Colorado's Avatar
    This is what I used to experience prior to the latest update. My watch seldom would count my trips to the upstairs of my home, but I always figured maybe it was due to not being enough of a difference in elevation. I would have to think this counts step by movement along with changes in the altimeter.
    I think they try to say something to that effect, but I can go from the basement to the upper level of my home and back down several times in a day, often several times in an hour and still only have 1 to 2 flights counted.

    Surely Samsung doesn't expect us to climb the 262 feet of the Paikon del Diablo waterfall just to have it counted as a flight? I just don't think it has ever worked as it should, but my Active 2 hasn't changed how it behaves since the update.

    Edit: I found Samsungs wording on it. They claim "a floor is counted for every 10 feet, which is about 17 stairs." From my basement to the upper level is 3 stories and 30 steps. I can do this 10 or more times a day and still have 1-2 flights to show at the end of the day IF I am lucky. In the 13 months I have owned it, it claims I have achieved my stair goal of 10 or more flights 1 time, 60% of the days it says I climbed no stairs, another 40% 1-2 Flights, 8% between 3-5, and 2% 5 or more. Percentages are approximate.


    10-07-2020 12:45 PM

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