Is anybody's Galaxy watch counting the steps properly?

[luancuvi]

Mine is not counting short walks, ie. walks of less than 15 to 20 steps, like moving around in the kitchen, or at work...
A lot of people is reporting this same issue and Samsung's customer service has told me to take the watch to a service centre, but some people are saying that taking it to the service centre hasn't fixed the issue.
I don't want a "brand new" refurbished watch anyway and I am trying to work out whether it might be a software or a hardware problem.

 

[Greymire]

Mine is not counting short walks, ie. walks of less than 15 to 20 steps, like moving around in the kitchen, or at work...
A lot of people is reporting this same issue and Samsung's customer service has told me to take the watch to a service centre, but some people are saying that taking it to the service centre hasn't fixed the issue.
I don't want a "brand new" refurbished watch anyway and I am trying to work out whether it might be a software or a hardware problem.

Sometimes mine does and sometimes it doesn't. I have been finding more and more issues and most of them are common. I am also one getting no more than two days max battery life. I did a support ticket via chat with Samsung. Next is a call.

 

[ROE_HUNTER]

Mine is not counting short walks, ie. walks of less than 15 to 20 steps, like moving around in the kitchen, or at work....

My 46mm seems to be spot on with steps.

 

[ROE_HUNTER]

I am also one getting no more than two days max battery life. I did a support ticket via chat with Samsung. Next is a call.

Do you have the 46mm or 42mm? My 46mm will get 3-4 days easy. I know the 42mm's have the smaller battery.

 

[Peter621022]

My 46mm counts all the steps but doesn't add them until I've done at least 20.
With the gear s2 the limit was 10 consecutive steps.
I think it is the way it's designed to work.
May be the thought behind it is that less than 20 steps can't be seen as a training. I can appreciate the reasoning, although I think 20 as minimum is too high.
It doesn't bother me much.

 

[Greymire]

Do you have the 46mm or 42mm? My 46mm will get 3-4 days easy. I know the 42mm's have the smaller battery.

I have the 46. Steps have been fine today. I even get the little sneaker saying good job for getting off the couch. Lol. Battery life is still nowhere near what they say. Not close.

 

[luancuvi]

I'm ok with the battery, 2.5 days with AOD, that's good enough for me. It's the steps counting that is driving me crazy. Sometimes it will add them after a while but most of the times it just won't. I don't stop moving in short walks for 8 hours a day and the watch will only count 2000 steps, that's 4 steps per minute, I walk way more than that..
Thing is that some people have had it repaired to see no improvement at all, and, besides, I paid my money for a brand new watch, I don't want a refurbished one after just one month.
If most of you are getting the right steps count it must be my hardware and then maybe taking it to the service centre will do the trick...

 

[luancuvi]

Question is: if you do two sets of 10 steps, will the watch add the 20 after?

 

[Greymire]

I'm ok with the battery, 2.5 days with AOD, that's good enough for me. It's the steps counting that is driving me crazy. Sometimes it will add them after a while but most of the times it just won't. I don't stop moving in short walks for 8 hours a day and the watch will only count 2000 steps, that's 4 steps per minute, I walk way more than that..
Thing is that some people have had it repaired to see no improvement at all, and, besides, I paid my money for a brand new watch, I don't want a refurbished one after just one month.
If most of you are getting the right steps count it must be my hardware and then maybe taking it to the service centre will do the trick...

I would be OK if I had AOD active but I don't.

 

[Peter621022]

If most of you are getting the right steps count it must be my hardware and then maybe taking it to the service centre will do the trick...

I'd try a full reset first after making a backup, if you haven't tried that yet. It helped others with the same problem.
But it sounds like a hardware problem, agreed.

 

[luancuvi]

I'd try a full reset first after making a backup, if you haven't tried that yet. It helped others with the same problem.
But it sounds like a hardware problem, agreed.

Tried that but it didn't work... I guess I'll have to take it to a service centre. even though it doesn't get fixed according to other users...
https://eu.community.samsung.com/t5...tch-46mm-Not-counting-steps/m-p/729899#M27003

 

[Peter621022]

My guess, on second thought.... If your short walks all day are less than 20 steps at a time, it won't be fixed by having your watch "repaired" The algorithm would have to be changed in your case, not the hardware.

 

[luancuvi]

My guess, on second thought.... If your short walks all day are less than 20 steps at a time, it won't be fixed by having your watch "repaired" The algorithm would have to be changed in your case, not the hardware.

That's what I've been thinking all this time. It does register steps, therefore the sensor works. And I reckon it is slightly better with the latest updates.
On top of that, lot of people who's had it repaired claims that the problem is still there. There is a guy who had a second unit with the same issue...
It seems to me like a software issue, bit then everybody should be the same...
I don't know anymore.

 

[Peter621022]

It seems to me like a software issue, bit then everybody should be the same...
I don't know anymore.

I don't agree. For me, and I think for many others, it is unusual to walk many steps but less than 20 at a time. That makes your situation rather unique.
Can you change your walking schedule so that you walk more than 20 steps at a time more often, if only to see if that makes a difference in the counted steps by your watch?

 

[luancuvi]

I don't agree. For me, and I think for many others, it is unusual to walk many steps but less than 20 at a time. That makes your situation rather unique.
Can you change your walking schedule so that you walk more than 20 steps at a time more often, if only to see if that makes a difference in the counted steps by your watch?

I've tried different patterns and it is not consistent... I haven't got a clue

 

[Greymire]

I've tried different patterns and it is not consistent... I haven't got a clue

Ya. Maybe exchange or get it checked if full reset did nothing. I might exchange mine if I am still in the time frame. But for me it's battery life. I finished charging around 4pm yesterday and have tried all the suggestions. I am at 66%. That puts me at about two days max if I let it drain fully. (I know it's a hair over). I really wouldn't mind that but if people get 4 with similar settings something is not right.

 

[Peter621022]

I really wouldn't mind that but if people get 4 with similar settings something is not right.

I agree. I'd get the watch exchanged if I were you. I did a full reset last week (The option to kill the Daily Briefing wasn't available where it should be, after the reset it was - although it took some time funny enough). So I disabled the daily briefing and all automatic messages from Samsung Health messages.
Since last Sunday I loose 10-15% battery life every day, which is the best I've seen so far.
I am now on 53% after 3 days and 13 hrs. Amazing.

The other settings are AOD off, HR at frequent, automatic training detection off, Wifi on automatic, Location off, Screen activation by bezel off, I sleep with Good Night Mode on.

 

[jlangner]

I get 3 - 4 days since update. I turned off auto workout detection and helped in my case. As far as steps, same. And yes if you do 10 steps, stop 5 secs, take 10 more and stop 5 sec, etc, it does not remember and will never count. If I take 20 steps straight then spot on. So yes, in your case you are losing the short walks. I had a gear fit 2 before and compared to it I was losing about 500 steps a day. So I just lowered my goal every day by 500 from what I had on gf2, knowing they were similar.

 

[luancuvi]

Ya. Maybe exchange or get it checked if full reset did nothing. I might exchange mine if I am still in the time frame. But for me it's battery life. I finished charging around 4pm yesterday and have tried all the suggestions. I am at 66%. That puts me at about two days max if I let it drain fully. (I know it's a hair over). I really wouldn't mind that but if people get 4 with similar settings something is not right.

Do you have rhe LTE or the Bluetooth version?

 

[Greymire]

Do you have rhe LTE or the Bluetooth version?

Bluetooth. It's too early to tell but the new watch is doing much better so far. And it is doing great with my steps.