1. pdqgp's Avatar
    So randomly my watch decided to not be working right and it appeared to me that it did not have a connection to my phone nor did it have mobile. I reconnected and paired it via BT but it was stating that it could not send text messages. I tried several things but said F-it and reset it.

    Now I am finding out that I need a new mobile QR Code to get this thing on the network and paired via it's LTE signal? Seriously? What a Pain the rear it's going to be....

    My last Gear S the original needed to be reset a couple times and I didn't care as it was easy and took maybe 15 minutes from start to back up and running.

    Am I stuck going into the store to have them re-do this again?
    01-03-2019 10:25 PM
  2. Devhux's Avatar
    That sounds like something your carrier has set up, but I can't say for sure. My LTE model on Telus did take two attempts to get it activated (first time it tried creating a third number for itself that caused all sorts of issues). Didn't have anything relating to a QR code involved.
    01-03-2019 11:01 PM
  3. skatergirl's Avatar
    My watch took several days to activate, but the majority of that time was getting the device ID in the Verizon network. That said, I do fear ever having to reset this watch, because of the time it took to actually activate once the device ID was in the system. You have AT&T correct? From what I have seen and I could be wrong, you do need a new QR code with each AT&T activation.

    Your post was from two days ago. Is your watch activated yet?
    01-05-2019 01:30 PM
  4. pdqgp's Avatar
    My watch took several days to activate, but the majority of that time was getting the device ID in the Verizon network. That said, I do fear ever having to reset this watch, because of the time it took to actually activate once the device ID was in the system. You have AT&T correct? From what I have seen and I could be wrong, you do need a new QR code with each AT&T activation.

    Your post was from two days ago. Is your watch activated yet?
    Yes, I'm with AT$T and they activated it and had it working the day I bought it. The whole deal took 20 minutes. Has worked for 2-3 weeks then the other day it stopped.

    I reset the watch without knowing I would need a NEW e-SIM but wasn't worried. However, I spent 2hrs in the store the other day and now it's still not working. At first the watch gave me an error around the e-SIM. I had to leave the store for work but am going back today.

    They supposedly activated a new e-SIM but the watch is not seeing the AT$T network. It also won't give me a NumberSync Code. Simply says NumberSync is not available.

    I'm not entirely familiar with the e-SIM but on the settings of my watch vs the e-SIM card I have the ICCID is different/do not match. The last 6 or so digits are different thus I'm wondering if when they activated it they may have done something incorrect.

    Again, going back today. I also have an escallated ticket via AT$T support but haven't heard back.

    Currently I'm on the east activate page to see if I personally can reactivate it with the e-simm, etc. ---> EDIT: Shows that mine is already activated.
    01-06-2019 08:32 AM
  5. skatergirl's Avatar
    Do you see in the Galaxy Wear app where it says Mobile Networks, which is in the settings section? When my watch was trying to activate, I was set on Verizon -7077. Nothing was happening though. So we reset the watch and deleted the app and reinstalled it again and when it was asked about the network, we chose, get a new network. It activated and connected onto a new network named Verizon-9286.

    I am not sure this information will help you at all, but it is the only way I could get activated. In my app in the mobile network settings, both networks show, but the 9286 is the only one turned on. I am almost wondering if the 7077 was attached to my Gear S2 and the most prior activation. These Galaxy watches are kind of a beast to get going.
    01-07-2019 05:57 PM
  6. pdqgp's Avatar
    Do you see in the Galaxy Wear app where it says Mobile Networks, which is in the settings section? When my watch was trying to activate, I was set on Verizon -7077. Nothing was happening though. So we reset the watch and deleted the app and reinstalled it again and when it was asked about the network, we chose, get a new network. It activated and connected onto a new network named Verizon-9286.

    I am not sure this information will help you at all, but it is the only way I could get activated. In my app in the mobile network settings, both networks show, but the 9286 is the only one turned on. I am almost wondering if the 7077 was attached to my Gear S2 and the most prior activation. These Galaxy watches are kind of a beast to get going.
    I didn't get a chance to do anything but use it as a BT Device for today. I'm going to another AT&T Location that I know to be strong with tech support in hopes they will help. The one near my house is a failure at not just tech support but customer service period. Worth the 20 minutes to go elsewhere. I am putting this on them to get going again and I'm pretty confident they will.

    Very worst case, since this is entirely a connectivity to their network issue, I will force them to simply refund my money and stick it. I'm not at that point yet but the location by me pushed since I was past the 14 day cycle that I would have to send it to Samsung....but the reality is there's nothing wrong with the watch, it's their network THEY can't get working on it so I'm not going to Pus5yfoot around. I'm blunt and am not going to be bashful about it. I LOVE the device but I am not going to get the run around on a watch. I have way better things to do with my time than work at AT&T Stores.
    01-07-2019 07:36 PM
  7. skatergirl's Avatar
    Any luck with your watch?
    01-14-2019 05:41 PM

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