1. jgreg02's Avatar
    The face on my old Gear S3 would turn off when i placed my palm over it. That does not happen on my new Galaxy watch. Is that normal or is there something wrong with it?
    05-29-2019 10:50 PM
  2. arunma's Avatar
    Not normal. It should go dark just like your Gear S3 (which I owned before the Galaxy Watch).

    Apologies for asking an "is it plugged in" sort of question. But is your always on display set to on?
    05-29-2019 10:59 PM
  3. jgreg02's Avatar
    Not always on and it times out etc. everything else seems to work. I tried different faces and no difference. This is a store return that appeared to be new but it had been provisioned on AT&T before. It dies not have Samsung warranty, but i did purchase third party one.
    05-30-2019 12:25 AM
  4. evohicks's Avatar
    I noticed my screen seemed to take forever to turn off after putting my palm over it when I first had my watch, a few seconds at least, but gradually it got less and less, now it's pretty much instant, maybe it's the watch in learning mode.
    05-30-2019 01:29 AM
  5. Adam Frix's Avatar
    yeah, mine works fine. Instant.
    05-30-2019 06:14 AM
  6. Greymire's Avatar
    It is a bit odd how it works on mine. I ha e to hit it palm flat and fully covering making sure to remove my palm instantly. If I leave it covered it will not go off. So eone else on here had to tell me how at first. Once I got the trick down it goes off nearly every time.
    06-03-2019 03:15 PM

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