1. Roosterman's Avatar
    I'm curious if anybody that has traded in a previous phone or two when purchasing your Z Flip 3 had the trade-in rejected. Were you given a reason for the rejection? Do you have an opportunity to appeal the decision?

    I don't anticipate that mine will be rejected when I finally get my Flip 3. However, if they are being really tight on their acceptance criteria I would like to know. How long does it take for them to tell you whether your trade-in is accepted or rejected?

    The only reason I ordered mine now was the price with trade was close to what I would expect to pay in 5-6 months. If rejected, do they accept the Flip 3 back since I don't want to pay $1000 for it?
    09-20-2021 10:23 AM
  2. judith 2's Avatar
    I'm curious if anybody that has traded in a previous phone or two when purchasing your Z Flip 3 had the trade-in rejected. Were you given a reason for the rejection? Do you have an opportunity to appeal the decision?

    I don't anticipate that mine will be rejected when I finally get my Flip 3. However, if they are being really tight on their acceptance criteria I would like to know. How long does it take for them to tell you whether your trade-in is accepted or rejected?

    The only reason I ordered mine now was the price with trade was close to what I would expect to pay in 5-6 months. If rejected, do they accept the Flip 3 back since I don't want to pay $1000 for it?
    My phone didnt get rejected but i brought it to a samsung store so i know direct if it was accepted. maybe its a option if your country have some samsung stores close by just to visit and let them look.
    09-20-2021 01:17 PM
  3. rjack22's Avatar
    Mine is on its way to Samsung now. I'll let you know.
    09-20-2021 03:32 PM
  4. theobject's Avatar
    My trade in for the Flip 3 arrived at Samsung today,. It should take 3-7 business days for a response. I will say that Samsung is hit or miss with trade in acceptance. I traded in my Active Watch 2 when I bought a Galaxy Watch 4, Samsung has had it since 9/7 and I have heard nothing from them. My wife had the same trade in and they rejected it claiming it was not an AW2. After a quick chat with customer support they accepted it. We'll see how this latest trade in goes.
    09-20-2021 04:41 PM
  5. mustang7757's Avatar
    I'm curious if anybody that has traded in a previous phone or two when purchasing your Z Flip 3 had the trade-in rejected. Were you given a reason for the rejection? Do you have an opportunity to appeal the decision?

    I don't anticipate that mine will be rejected when I finally get my Flip 3. However, if they are being really tight on their acceptance criteria I would like to know. How long does it take for them to tell you whether your trade-in is accepted or rejected?

    The only reason I ordered mine now was the price with trade was close to what I would expect to pay in 5-6 months. If rejected, do they accept the Flip 3 back since I don't want to pay $1000 for it?
    If those trade in devices dont meet the criteria they set and they return the devices back they will charge your card the discount for the trade in you were getting. If for some reason they return your trade ins back and want return the device expect to make some calls going back and forth and probably not gonna go smoothly as they give 14 days to return it if your past that.
    09-20-2021 07:17 PM
  6. trucksmoveamerica#AC's Avatar
    If those trade in devices dont meet the criteria they set and they return the devices back they will charge your card the discount for the trade in you were getting. If for some reason they return your trade ins back and want return the device expect to make some calls going back and forth and probably not gonna go smoothly as they give 14 days to return it if your past that.
    I've always wondered the process if trade in was not accepted. I figured you would get charged right away, but was wondering if you could return their phone for a full refund since the deal wasn't able to be completed. Either way, with samsung involved it would be a tiring process to do it.
    J Dubbs likes this.
    09-21-2021 04:05 AM
  7. trucksmoveamerica#AC's Avatar
    My trade in for the Flip 3 arrived at Samsung today,. It should take 3-7 business days for a response. I will say that Samsung is hit or miss with trade in acceptance. I traded in my Active Watch 2 when I bought a Galaxy Watch 4, Samsung has had it since 9/7 and I have heard nothing from them. My wife had the same trade in and they rejected it claiming it was not an AW2. After a quick chat with customer support they accepted it. We'll see how this latest trade in goes.
    They received my trade in September 9th. I received the approved email September 20th. I contacted them last Friday and they said 2 were approved, nothing on the 3rd one. I said I ended up keeping that one and they said that's probably why it didn't process faster. They said wait till end of Monday and contact if I didn't get the approval and they would do it manually on their side. Got the approval emails yesterday afternoon and of course the charge back email for one I kept.
    09-21-2021 04:12 AM
  8. mustang7757's Avatar
    I've always wondered the process if trade in was not accepted. I figured you would get charged right away, but was wondering if you could return their phone for a full refund since the deal wasn't able to be completed. Either way, with samsung involved it would be a tiring process to do it.
    Im sure if its in the time frame 14 days or whatever they give but expect a long process with Samsung lol
    09-21-2021 09:24 AM
  9. trucksmoveamerica#AC's Avatar
    Im sure if its in the time frame 14 days or whatever they give but expect a long process with Samsung lol
    I expect a pita experience returning anything to Samsung, including within the return period.
    09-21-2021 10:45 AM
  10. mustang7757's Avatar
    I expect a pita experience returning anything to Samsung, including within the return period.
    you ain't lying
    09-21-2021 10:48 AM
  11. Roosterman's Avatar
    Boy, you guys are sure filling me with warm and fuzzy feelings about this trade-in process!
    mustang7757 likes this.
    09-21-2021 10:59 AM
  12. mustang7757's Avatar
    Boy, you guys are sure filling me with warm and fuzzy feelings about this trade-in process!
    Lol
    09-21-2021 11:16 AM
  13. Roosterman's Avatar
    I've just been chatting with support and not exactly helpful:

    What if the trade-in I'm sending hasn't been evaluated by the end of the 15 days?
    Visitor message sent at 11:26 AM:
    If my trade isn't accepted I don't want the flip 3
    11:26 AM
    Operator message sent at 11:27 AM:
    The trade in will be returned back to you if not triaged yet.
    11:27 AM
    Visitor message sent at 11:27 AM:
    That isn't really helping to answer my question.
    Visitor message sent at 11:28 AM:
    What if denial is after the 15 days?
    Visitor message sent at 11:28 AM:
    I'm counting on the value and don't want to be charged more
    11:28 AM
    Operator message sent at 11:30 AM:
    I'm sorry, I'm from the Pre Sales Team and we do not handle return inquiries. You can always contact our Order Support through chat (https://forums.androidcentral.com/e?...token=MWk529SE) or by calling at 1-855-726-8721 by 8 am to 12 am EST 7 days a week to discuss other options/return extensions available.
    me just saying likes this.
    09-21-2021 11:33 AM
  14. trucksmoveamerica#AC's Avatar
    I've just been chatting with support and not exactly helpful:

    What if the trade-in I'm sending hasn't been evaluated by the end of the 15 days?
    Visitor message sent at 11:26 AM:
    If my trade isn't accepted I don't want the flip 3
    11:26 AM
    Operator message sent at 11:27 AM:
    The trade in will be returned back to you if not triaged yet.
    11:27 AM
    Visitor message sent at 11:27 AM:
    That isn't really helping to answer my question.
    Visitor message sent at 11:28 AM:
    What if denial is after the 15 days?
    Visitor message sent at 11:28 AM:
    I'm counting on the value and don't want to be charged more
    11:28 AM
    Operator message sent at 11:30 AM:
    I'm sorry, I'm from the Pre Sales Team and we do not handle return inquiries. You can always contact our Order Support through chat (https://forums.androidcentral.com/e?...token=hly-0QBJ) or by calling at 1-855-726-8721 by 8 am to 12 am EST 7 days a week to discuss other options/return extensions available.
    Now you understand why we say what we say about samsung customer service. It sucks, plain and simple.
    me just saying and Roosterman like this.
    09-21-2021 04:02 PM
  15. me just saying's Avatar
    I've just been chatting with support and not exactly helpful:

    What if the trade-in I'm sending hasn't been evaluated by the end of the 15 days?
    Visitor message sent at 11:26 AM:
    If my trade isn't accepted I don't want the flip 3
    11:26 AM
    Operator message sent at 11:27 AM:
    The trade in will be returned back to you if not triaged yet.
    11:27 AM
    Visitor message sent at 11:27 AM:
    That isn't really helping to answer my question.
    Visitor message sent at 11:28 AM:
    What if denial is after the 15 days?
    Visitor message sent at 11:28 AM:
    I'm counting on the value and don't want to be charged more
    11:28 AM
    Operator message sent at 11:30 AM:
    I'm sorry, I'm from the Pre Sales Team and we do not handle return inquiries. You can always contact our Order Support through chat (https://forums.androidcentral.com/e?...token=i2b0OR1x) or by calling at 1-855-726-8721 by 8 am to 12 am EST 7 days a week to discuss other options/return extensions available.
    thanks for posting that number :-) had to use it myself.
    Roosterman likes this.
    09-22-2021 08:58 AM
  16. theobject's Avatar
    I was lucky in that my trade-in went through with no issues unlike the watch trade-ins my wife and I did when we bought the GW4.
    09-27-2021 07:42 PM
  17. rjack22's Avatar
    I got the first email telling me they had received my trade-in. I have not received confirmation that my trade-in has been accepted. However I got my credit card statement yesterday and they billed me the correct balance after trade-in so I guess it was accepted. I wonder if I'll ever get the confirmation email?
    09-28-2021 05:49 AM
  18. Roosterman's Avatar
    @theobject - I've done the same deal for a GW4. They just received my trade-in and the email said 3-7 days before I know if accepted.
    @rjack22 - I believe they charge the price less trade-in value. Then if they reject the trade will hit your card again for that value.
    09-28-2021 08:36 AM
  19. jmartin's Avatar
    Our S20 trade in was received last Wednesday and we received the accepted email yesterday (Monday) so it takes a few days. My fold 3 trade in was a bit quicker.
    09-28-2021 08:55 AM
  20. rjack22's Avatar
    Received my "Accepted" email this morning from Samsung.
    Roosterman likes this.
    09-29-2021 06:42 AM
  21. theobject's Avatar
    @theobject - I've done the same deal for a GW4. They just received my trade-in and the email said 3-7 days before I know if accepted.
    @rjack22 - I believe they charge the price less trade-in value. Then if they reject the trade will hit your card again for that value.
    Hopefully you won't get a rejection email with the infamous pictures of black cloth.
    09-29-2021 09:13 AM
  22. sulla1965's Avatar
    Yep, for the first time too. Says "You did not disable your personal security locks, including the Factory Reset Protection or Activation Lock." Which simply isn't true. I did factory reset it. Twice just to be sure before I sent it in. It was only $75 so I'm not going to fight them on this one. I can likely sell it on swappa or ebay.
    10-07-2021 12:17 PM
  23. ShaggyKids's Avatar
    I sent in 4 phones as trades for my Flip and I did this via the Samsung website. I think it took about 2 or a little more than 2 weeks from mailing date to get their decision by email, all 4 were accepted.
    10-19-2021 03:45 PM
  24. Roosterman's Avatar
    I sent in 4 phones as trades for my Flip and I did this via the Samsung website. I think it took about 2 or a little more than 2 weeks from mailing date to get their decision by email, all 4 were accepted.
    That's great! Glad to hear it went well for you.
    10-19-2021 04:48 PM
  25. Roosterman's Avatar
    After my experience with a trade-in of a Gear 3 Classic for a GW4 I was concerned about my phone trade. When I go the watch returned to me with the failure reason of didn't factory reset the watch, I found out the tech didn't have any idea how the watch worked. I was sent some very blurry photos of the watch face with a message on it saying press button for apps and an arrow pointing at the button. I thought this was something added to the photo to show me this was proof that apps I had added were still there. As part of the return to me process, the app was factory reset by them.

    When I got it I started the watch to make sure it was reset and get it ready to sell to try to get some of the money I was denied. Much to my surprise, the message that I thought was added to the photo is actually the initial run thru for a REST WATCH!
    Since this "tech" didn't know what was going on I was fearful about the phone. However, I just got my email saying the phone trade-in was accepted.
    10-19-2021 04:59 PM

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