Trade in lost

[donebrasko]

I ordered the z fold 3, z flip 3, and active watch 4. I had a trade in for each device. I sent all 3 in at the same time.

That was September 10th

They received 2 of them but can't find them other. They are trying to charge me

What can be done?

 

[bkdodger2]

As long you got tracking it's on them... Unfortunately get on a support chat and be firm...

 

[donebrasko]

Just talked to fed ex. Some how two packages had the same tracking number. The feed ex guy told me he saw it and shipped them both out anyway

 

[B. Diddy]

Man, that's a major flub on FedEx's part. Did they say what that means in terms of locating the lost package?

I think I mentioned this in another post, but I learned my lesson about trade-ins -- when possible, bring the trade-in to a physical carrier store and have them send it in. When I recently traded in my daughter's iPhone 8 for a 12, I mailed it in (since T-Mobile didn't have a 12 in stock at the time the transaction was made). It was working perfectly when I packed it, but they later claimed that the screen wasn't working. Fortunately, T-Mobile agreed to honor the trade-in after we asked the trade-in facility to produce photo evidence that the screen was faulty, and they couldn't. But the point is that T-Mobile told me that if their store had been the one to send it to the trade-in facility (after confirming it was in working order), then any problems with the trade-in would've been on T-Mobile, not me.

 

[donebrasko]

Man, that's a major flub on FedEx's part. Did they say what that means in terms of locating the lost package?

I think I mentioned this in another post, but I learned my lesson about trade-ins -- when possible, bring the trade-in to a physical carrier store and have them send it in. When I recently traded in my daughter's iPhone 8 for a 12, I mailed it in (since T-Mobile didn't have a 12 in stock at the time the transaction was made). It was working perfectly when I packed it, but they later claimed that the screen wasn't working. Fortunately, T-Mobile agreed to honor the trade-in after we asked the trade-in facility to produce photo evidence that the screen was faulty, and they couldn't. But the point is that T-Mobile told me that if their store had been the one to send it to the trade-in facility (after confirming it was in working order), then any problems with the trade-in would've been on T-Mobile, not me.

It was Samsung and there isn't a Samsung store around here.

 

[donebrasko]

Do y'all think that they can track the iemi in their system?

I still have it

 

[mustang7757]

Do y'all think that they can track the iemi in their system?

I still have it

They probably could

 

[TMavC5]

I ordered the z fold 3, z flip 3, and active watch 4. I had a trade in for each device. I sent all 3 in at the same time.

That was September 10th

They received 2 of them but can't find them other. They are trying to charge me

What can be done?

I feel your pain, I just went through my own nightmare with Watch 4 Trade. Damn FedEx *&$%# up everything. Just got it finalized with Samsung this week.

 

[sulla1965]

I just had an issue with a note 20 ultra return. Refund unsuccessful Reason: 1) device was "unsent" But I contacted a live chat rep. Let them know I had proof of delivery from FedEx. After a about 10 min, I was told the refund was successful. So as mentioned, contact a rep and take it from there.

 

[donebrasko]

I just had an issue with a note 20 ultra return. Refund unsuccessful Reason: 1) device was "unsent" But I contacted a live chat rep. Let them know I had proof of delivery from FedEx. After a about 10 min, I was told the refund was successful. So as mentioned, contact a rep and take it from there.

They keep telling me that they don't see the tracking number that it should have been so they won't do anything... That's when I can talk to them.

 

[Talderon]

Well, I just shipped my N20U back, so let's see what kind of shenanigan's they come up with on my trade... >.< I took pics as I was boxing it up and made sure to get every angle.

 

[Jaycemiskel]

Well, I just shipped my N20U back, so let's see what kind of shenanigan's they come up with on my trade... >.< I took pics as I was boxing it up and made sure to get every angle.

Yeah I took pics and vids of the watch and two phones I sent in. They can miss me with that BS.