05-01-2017 04:39 PM
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  1. Batman8888's Avatar
    Anyone else get the new Gear Manager update (it's orange now in color) but now finding that neither watches will connect to your phone anymore? I have been on the phone with both Samsung AND Verizon and neither one can get either watch to connect to my Note 3 NO MATTER WHAT! I'm now waiting to hear back from both companies tomorrow (hopefully) with a resolution...be careful folks. I wish that I would have known and therefore blocked of postponed the update. Both watches pair, but won't connect. These "smart" watches aren't too smart anymore with no device connected to them.
    cezaruitucu and macqueyl like this.
    09-17-2014 10:59 PM
  2. furiousyellow's Avatar
    I just received a Gear 2 Neo I purchased off of ebay, dowloaded Gear Manager, but have been unable to finish the setup. It keeps giving me the error message, "Unfortunately, Host Manager has stopped". Tried several times to uninstall the app, restart the phone, and factory reset the Gear.

    I was reading the reviews for the latest version of the Gear Manager app and others, like you, are having connectivity issues also. I wonder if the connectivity issues your all experiencing are also preventing me from completing setup.

    So frustrating. I'm giving up for the night. So much for taking this on my run tomorrow.
    macqueyl likes this.
    09-18-2014 12:22 AM
  3. indyfsufan's Avatar
    I updated to the new gear manager today and worked fine for me. I have the gear 2 neo and S4 on sprint. I even went for a bike ride and used Endomondo after the update and all worked fine.
    09-18-2014 12:27 AM
  4. 1812dave's Avatar
    works fine here. I have a Gear 2.
    09-18-2014 12:33 AM
  5. fkpalm's Avatar
    Works fine for me note 3 with my gear 2

    Posted via Android Central App
    09-18-2014 06:42 AM
  6. johnmltb33's Avatar
    Ditto - - no problems here. Note 3 on Sprint with Gear 2.
    09-18-2014 07:37 AM
  7. piddles01's Avatar
    Got the neo today. Downloaded the app. But crashes on start up... I was so excited to get the damn watch
    09-18-2014 08:27 AM
  8. Batman8888's Avatar
    Thanks all for the replies. I'm glad that not all of you are going through the same CRAP as I am. However, if you are having problems with the new GM update, please reach out to Samsung and your carrier to make sure that they know that this is a bigger issue than they are admitting to.
    09-18-2014 09:27 AM
  9. veugeniojr's Avatar
    Hello there,

    As of this morning, my notifications stopped going over to the watch. That happened after the new Gear software got updated.

    Tried to disconnect Bluetooth and re-connecting it, resetting the watch to factory setting and nothing. The only thing that works was to uninstall the Gear app on my phone, downloading it again, and the installing it. It will go over the activation process and then will pair.

    After that, the notifications are coming through. Hopefully it works for you too.

    Thanks,
    09-18-2014 09:48 AM
  10. Harry_Yambag's Avatar
    No update for me.

    I really regret buying the S5 Active with this watch. I should have got the Note 3 or waited for the 4.
    09-18-2014 10:47 AM
  11. 1812dave's Avatar
    No update for me.

    I really regret buying the S5 Active with this watch. I should have got the Note 3 or waited for the 4.
    oh man, I so would like to get the Note 4 (the screen has an amazing 750 nits brightness when set to "auto brightness", in high ambient lighting conditions). My only real complaint on my Note 2 is a lack of brightness when outdoors. Other than that, I'd be totally happy with my phone for the foreseeable future. unlike every other smartphone I have owned.
    mikepolinske likes this.
    09-18-2014 11:42 AM
  12. mikepolinske's Avatar
    Hello there,

    As of this morning, my notifications stopped going over to the watch. That happened after the new Gear software got updated.

    Tried to disconnect Bluetooth and re-connecting it, resetting the watch to factory setting and nothing. The only thing that works was to uninstall the Gear app on my phone, downloading it again, and the installing it. It will go over the activation process and then will pair.

    After that, the notifications are coming through. Hopefully it works for you too.

    Thanks,
    That worked for me, thanks!
    09-18-2014 04:29 PM
  13. piddles01's Avatar
    Manager dont work for me either
    09-18-2014 04:30 PM
  14. prubin's Avatar
    It works OK but the battery ran down after about 6 hours -- usually get the equivalent of 2 days.
    09-18-2014 05:32 PM
  15. 1812dave's Avatar
    It works OK but the battery ran down after about 6 hours -- usually get the equivalent of 2 days.
    battery life here is absolutely normal. 73% left, at the end of the first day.
    09-18-2014 11:07 PM
  16. LowIQ's Avatar
    My Neo Gear2 has become a useless device as I can't even use it as a watch!
    The Update came without me knowing as I tried to use the device and battery was dead of it trying to connect, even after battery was charged had to turn it off, so hopefully going to T-Mobile Store will be able to help me otherwise I'm going to try to get my money back! as what good is an accessory if it does not work?
    09-20-2014 02:10 AM
  17. Ron de Vries's Avatar
    My GM updated a few days ago. Everything seemed OK at first. I do get a connection with my Gear 2 Neo but now if I start GM it comes up with the error "Unfortunately, Gear plugin has stopped". Due to this error I can no longer access the app store for my gear and since the upgrade deleted all my installed apps, it is a real issue. Basically the watch is now useless.

    Trying to find out who to contact in Samsung about this issue but I can't get any response.

    I am so pissed off with Samsung at this stage that I am seriously thinking of changing to Apple products. The technical specs of Apple products are not as good as Samsung but at least their products work.

    Samsung, fix the damned issues or you will lose on customer who has spent tens of thousands of dollars on you products.
    09-20-2014 04:50 AM
  18. 1812dave's Avatar
    My GM updated a few days ago. Everything seemed OK at first. I do get a connection with my Gear 2 Neo but now if I start GM it comes up with the error "Unfortunately, Gear plugin has stopped". Due to this error I can no longer access the app store for my gear and since the upgrade deleted all my installed apps, it is a real issue. Basically the watch is now useless.

    Trying to find out who to contact in Samsung about this issue but I can't get any response.

    I am so pissed off with Samsung at this stage that I am seriously thinking of changing to Apple products. The technical specs of Apple products are not as good as Samsung but at least their products work.

    Samsung, fix the damned issues or you will lose on customer who has spent tens of thousands of dollars on you products.
    I take it you called the appropriate Samsung support phone number (which I have posted to this forum a couple months ago)??

    Yes, I think you should switch to Apple. Spread you wealth.
    09-20-2014 10:57 AM
  19. furiousyellow's Avatar
    Finally got my Neo working, but my goodness what a pain in the ****! I thought maybe the person I bought it from sold me a lemon.

    Even after doing a factory reset on the Neo and my S4 was still couldn't get Gear Manager to connect After reinstalling KitKat 4.4.2., Gear Manager suddenly started working.
    09-20-2014 12:52 PM
  20. swade8's Avatar
    I have a Note 2 and have been trying to get my Gear 2 Neo connected with the latest GearManager and it just won't connect, I've uninstalled and reinstalled the gear software, rebooted both the watch and the phone, connected both to computer, verified the latest firmware, and still nothing. All I do get is that my phone and watch connects via Bluetooth, but not the gear manager. It just sits there, and says connecting. Then after about 15 or 20 minutes it says host not responding.. Ugh... I've tried every trick I know, except breaking both devices. Not that I would, but it does test your patience when it doesn't work correctly. Any advice would be greatly appreciated.....

    And if it helps... I didn't have any issues with the last gear manager, just the latest one.
    09-21-2014 12:45 AM
  21. 1812dave's Avatar
    Swade8, call Samsung. 800 726 7864
    swade8 likes this.
    09-21-2014 11:25 AM
  22. tpyauyeung's Avatar
    I have a S4 and Gear 2 Neo which were working fine until the Gear Manager in the S4 updated a few days ago. After the update, the Gear Manager in the S4 crashed immediately upon launching with a message of plug-in failure. Tried reboot but no luck. Uninstalled everything related to the Gear Manager and re-installed the new version of Gear Manager. Crashed again. Found the previous version of Gear Manager on the internet. Installation and pairing were successful for this older version of Gear Manager. Gear 2 Neo reset to factory default. After a few minutes, the Gear Manager update notification came up again. If I reject the update by choosing cancel, the program exit immediately. Now Gear 2 Neo still working but Gear Manager in S4 is not working and stuck at the force to update notification. Many users in various forums, including the review section under Gear Manager in Samsung Galaxy Apps, reported similar problem but Samsung is still lip tight on this issue. Very frustrating!!!!
    09-21-2014 05:42 PM
  23. LowIQ's Avatar
    I fixed it but what a PAIN! it was... I first removed Gear Manager and all associated Tizen apps from my Galaxy Note 2 from the settings then Application Manager, making sure you look everywhere especially for those apps moved to SD card, and make sure you clear the cache when doing so!, second once done with that use an App on smartphone like "Clean Master" to rid all remnants of the old stuff and be aware some of the badly written Tizen apps will leave files on your phone that might later being a problem reinstall on the Gear smartwatch as there is one that stubbornly won't install back for me!
    also remove the smartwatch pairing from your phone too so it will once again need to be rediscovered by only the GEAR MANAGER app don't set it up from smartphone Bluetooth settings as you will have to start all over again as I did.... make sure you do a "RESET" in your Tizen smartwatch so it returns to Factory conditions, go to smartwatch settings menu and click on "RESET GEAR"...
    OK once you doublecked everything then reset your smartphone and wait for all things to settle in it and proceed to reinstall the Gear Manager app, then when prompted "Connect" your Tizen smartwatch within the GEAR MANAGER app and it will proceed to download and install updates to it.
    It starts with "0 of 8" and after what seems forever you will see everything as you had before but don't get too excited as you are not done because you have to reinstall all your Tizen apps, so go to smartphone select purchased on top left of menu and click the "ALL" tab, then be aware for the ones you paid for might ask you to pay again because of a "BUG" in the Samsung Gear Manager app so you will go again thru the process right up to when it ask you for credit card info then hit cancel and return back to the menu of install and click on it and it will now reinstall the app without having to pay for it twice!
    DO NOT GO THRU CREDIT CARD INFO AND PAY AGAIN OTHERWISE YOU WILL HAVE TO WAIT TO BE CREDITED IF EVER?
    Anyway that is how I got everything working on mine without having to do a Hard Reset on my Smartphone?, but you can do that too with same results as many here already have done so it's not a Bad thing just make sure you "BACKUP" everything, I'm just Lazy because I am getting the New Galaxy Note 4 or the Galaxy Edge when it comes out next month and don't want to go thru the hassle.
    09-21-2014 05:45 PM
  24. cezaruitucu's Avatar
    I just received a Gear 2 Neo I purchased off of ebay, dowloaded Gear Manager, but have been unable to finish the setup. It keeps giving me the error message, "Unfortunately, Host Manager has stopped". Tried several times to uninstall the app, restart the phone, and factory reset the Gear.

    I was reading the reviews for the latest version of the Gear Manager app and others, like you, are having connectivity issues also. I wonder if the connectivity issues your all experiencing are also preventing me from completing setup.

    So frustrating. I'm giving up for the night. So much for taking this on my run tomorrow.
    09-21-2014 05:50 PM
  25. LowIQ's Avatar
    I suggest you follow what I did as I had same problem until I figured out what worked look at my previous post... it's going to be a pain but you can fix it also I recommend you take the "Auto Update" to the OFF POSITION on "Galaxy App" settings so it won't update to the Next Filled with Horrors Update! as you will be notified that there is an update but can wait until everyone verifies it is SAFE?
    09-21-2014 05:52 PM
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