1. 1812dave's Avatar
    first i get kicked out of chat 3 times. then i get a stable connection to them, tell them about an issue with Gear Manager, to which they respond they can't forward my complaint to that dept. so i ask who can I call. they tell me to fill out the survey at the end of chat.

    ARE THEY FRICKING KIDDING ME OR WHAT??
    11-13-2014 12:22 PM
  2. 1812dave's Avatar
    Visitor: problem is with Gear Manager for Gear 2

    Visitor: latest version of GM is causing duplicate notifications on watch

    Visitor: reset watch, reinstalled gear manager to no avail

    Becca: I am sorry for the inconvenience caused.

    Visitor: I've had watch for many months and has been fine til latest gear manager

    Becca: I will try my best to provide you with the required assistance.

    Visitor: something is wrong with the code

    Visitor: ok

    Visitor: if u can get word to the group that does the software coding that would be great

    Becca: I am sorry, I would have loved to forward the issue you are facing with the device.

    Becca: We in live chat doesn't have the facility to forward the information you are provided. I am extremely sorry for the inconvenience caused.

    Visitor: so who do I call?

    Becca: However, you could be able to give us a exit survey to provide the product feed back by clicking on the blue 'x' button from chat window.

    Visitor: i don't want to do a survey. i want to tell Samsung about gear manager. who do i call?

    Becca: There is no option available regarding contacting the Samsung code developer regarding the issue you are facing with the device.

    Visitor: unfrocking unbelievable

    Visitor: so i can't tell anyone about this issue?????

    Visitor: its a Tizen device

    Visitor: Samsung is the only tizen product mfgr

    Visitor: its their product, ultimately

    Becca: Please give me a chance to help you in resolving the issue you are facing with the device.

    Visitor: nothing else i can do at this end as ive already reset the watch and reloaded the gear manager, which was as pain due to the time it takes to set the watch back up

    Becca: I understand it our Samsung product and we are trying to resolving the issue you are facing with the device.

    Visitor: not to mention i lost all of my photos and music on the watch

    Visitor: the only thing that can help is for samsng to be aware of the issue and look into it, from a software standpoint

    Visitor: something went wrong with the latest update

    Visitor: basically, they broke my watch's usefulness with this update

    Visitor: and have wasted a lot of my time

    Visitor: cant u give me an email or phone number to call

    Becca: I understand the importance of your device working correctly.
    Becca: I am extremely sorry regarding, we can't be able to much regarding the issue you are facing with the latest software update.


    wonderful. she understands that I want it to work. does she help? No....
    11-13-2014 12:29 PM
  3. riceastwood's Avatar
    Wow is all I can say
    1812dave likes this.
    11-14-2014 08:26 AM

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