So I got my Gear 2 Neo last July 2015. The screen started to separate as shown in photos on this thread of posts, and mine looked exactly like the bad one shown with the red back ground. EXACTLY LIKE IT! And what happens after that is, the mother board gives out on you, and you see what they call "confetti" all over the screen. Long story short, screen separates, then the thing stops turning on. Then when you get it to turn on, it will only show spots all over the screen. I took it to get exchanged, and had to go to the manufacturer repair center to get it all taken care of. That's another hour or two waiting, just like at a doctors office. They bag your watch up, send it off, and then two weeks after you get a call saying it's ready for pickup.
Once I received the watch, I was happy it was back to normal. However not even 2 months later, it started to separate again. Water is not the issue as I thought with the first watch. The second watch I had received, I had proven it is not water that causes the separation because I would even take the watch even to wash my hands!!! So, before it could totally give out on me, I took it back to the store for the THIRD time!!! Once again, for a third time, the long wait, and then they scan it in and throw it into a zip lock bag to be shipped off.
I get an email later on that says that they don't even have the parts to fix it and it would be delayed! So now it makes sense why this watch is discontinued and no longer offered in stores. It has only been 11 months and I am on my third Gear 2 Neo. This has completely made me feel this is not worth the money spent on it, and I can only expect the same thing to happen within a little more time of screen separation. This watch is wonderful and all, but it's terrible to have to spend that much money on it, and know that after your one year warranty is up, you will not be able to get another replacement, and have no choice but to seek another smart watch. Thus it seems the life span of this Gear 2 Neo is only one year because after that, you can't replace it. And it's a smart watch, not a car, so an extended warranty just does not make sense. Why would I have to keep taking this thing back and over time end up paying twice for the watch?
Not happy at all.
06-02-2016 09:49 AM