10-06-2019 01:21 PM
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  1. Android Central Question's Avatar
    I replaced the battery in my Gear 2 (R380) and now it is frozen at the "Gear 2" home screen. I have tried to "hard reset", but even though I can see the option for "recovery", when I press and hold it, it reboots and gets to the same place. I am assuming that I have the battery installed correctly, as I am getting SOME response?

    Any thoughts above and beyond the hard reset?
    08-16-2019 10:36 AM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums
    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.
    I'll provide a link to register, please come back to your post so we can further assist you . Thank you

    https://forums.androidcentral.com/sh...d.php?t=409154
    08-16-2019 10:48 AM
  3. mustang7757's Avatar
    Double check the battery
    08-16-2019 10:48 AM
  4. bomber1712's Avatar
    I have an account and am logged in, now. The battery replacement was pretty straightforward, so not much that I could mess up. Is there anything in particular I should be looking for? If it's not installed correctly, why would it boot at all?
    08-16-2019 11:02 AM
  5. mustang7757's Avatar
    I have an account and am logged in, now. The battery replacement was pretty straightforward, so not much that I could mess up. Is there anything in particular I should be looking for? If it's not installed correctly, why would it boot at all?
    Hi, welcome!
    Was the replacement a original?
    08-16-2019 11:07 AM
  6. bomber1712's Avatar
    08-16-2019 11:45 AM
  7. bomber1712's Avatar
    I put the original back in, and I am getting the same results. Something I am doing wrong?
    Attached Thumbnails Gear 2 Frozen after battery replacement-20190817_103924.jpg   Gear 2 Frozen after battery replacement-20190817_103935.jpg  
    08-17-2019 11:48 AM
  8. mustang7757's Avatar
    I put the original back in, and I am getting the same results. Something I am doing wrong?
    I cant tell by the picture, but does everything seem to line up and close up properly?
    08-17-2019 12:20 PM
  9. B. Diddy's Avatar
    I moved this to the Gear 2 forum for more specific traffic.
    08-17-2019 12:40 PM
  10. bomber1712's Avatar
    I moved this to the Gear 2 forum for more specific traffic.
    I thought this was the Gear 2 forum? Where did you move it to?
    08-17-2019 01:40 PM
  11. bomber1712's Avatar
    I cant tell by the picture, but does everything seem to line up and close up properly?
    Yes, everything seems to line up and the back of the watch closes nicely.
    08-17-2019 01:41 PM
  12. mustang7757's Avatar
    Yes, everything seems to line up and the back of the watch closes nicely.
    Ok good, if you perform a factory reset that would be where I would start , and if still issue maybe try repair center for further diagnostics.
    08-17-2019 04:07 PM
  13. bomber1712's Avatar
    Can't get it to do a reset with reboot, click several times, click "recovery". Nothing happens. How do I contact a repair center?
    08-17-2019 04:34 PM
  14. mustang7757's Avatar
    Can't get it to do a reset with reboot, click several times, click "recovery". Nothing happens. How do I contact a repair center?
    You can contact Samsung, through members app or probably ifixit
    08-17-2019 04:35 PM
  15. B. Diddy's Avatar
    I thought this was the Gear 2 forum? Where did you move it to?
    It was originally in the Ask A Question forum. The Samsung smartwatch forum is fairly well-monitored by avid Samsung smartwatch users, while the general forums won't have quite as many of those enthusiasts around.

    If you can see this post, then you're in the right forum. Here's the link for the subforum if you still want it: https://forums.androidcentral.com/sa...-2-gear-2-neo/
    08-17-2019 08:54 PM
  16. bomber1712's Avatar
    I received a new battery and got the same result. I contacted Samsung to see if they would fix it for me. At first, they made it sound like they would, but when I called to have the repair started, they informed me that the product is EOL. Is there any way for me to reformat the watch and reinstall the original OS?
    08-26-2019 03:30 PM
  17. mustang7757's Avatar
    I received a new battery and got the same result. I contacted Samsung to see if they would fix it for me. At first, they made it sound like they would, but when I called to have the repair started, they informed me that the product is EOL. Is there any way for me to reformat the watch and reinstall the original OS?
    You've install a different OS on the watch?
    08-26-2019 03:37 PM
  18. bomber1712's Avatar
    You've install a different OS on the watch?
    No, I'd like to try to "reflash" the OS, if that's possible. I have not done anything to the original OS.
    08-26-2019 08:38 PM
  19. mustang7757's Avatar
    No, I'd like to try to "reflash" the OS, if that's possible. I have not done anything to the original OS.
    If you need help with Samsung phone I could help , but watches never flashed.
    08-26-2019 08:41 PM
  20. bomber1712's Avatar
    Still hoping for some help with this issue....I have not gotten anywhere.
    10-05-2019 05:19 PM
  21. mustang7757's Avatar
    Still hoping for some help with this issue....I have not gotten anywhere.
    Have you tried a Samsung experience store?
    10-05-2019 05:22 PM
  22. bomber1712's Avatar
    I don't have a
    Samsung experience store
    Near me. I contacted Samsung via web chat and phone. They said that the watch is EOL and they would not service it.
    10-06-2019 12:58 PM
  23. mustang7757's Avatar
    I don't have a

    Near me. I contacted Samsung via web chat and phone. They said that the watch is EOL and they would not service it.
    What's EOL ?
    10-06-2019 01:17 PM
  24. bomber1712's Avatar
    End of Life
    mustang7757 likes this.
    10-06-2019 01:18 PM
  25. mustang7757's Avatar
    End of Life
    Gotcha ...
    10-06-2019 01:19 PM
26 12

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