03-07-2019 10:30 PM
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  1. BarryH_GEG's Avatar
    Trust me I spent 20+ hours on the phone with them trying to figure this out. Like I said go to your settings in the phone app, tap call, then more settings, then call forwarding, try to forward a call to any # preferably your home # or Gear S. If you get a sim card error message then you have the wrong sim card. AT&T by way of lollipop and the wrong sim card effectively turned off all call forwarding for a lot of Note 4 and Edge users. They know about the problem. Barry if you don't believe me then live without the call forwarding, what can I say. I'm just trying to save people some time and not have them go through what I experienced.
    I'm not saying you and other's aren't having a problem. But explain why I'm not? I've had my Note 4 since early October. It has the SIM it shipped with in it (an "8"). I started on 4.X and have taken all AT&T's updates including yesterday's. I've never had a call forwarding issue. If it were some mammoth networking or s/w issue more people would be impacted. I posted instructions earlier on how to completely remove Gear Manager from your phone. If I shared your problem that would be the first thing I'd do.
    07-24-2015 10:49 AM
  2. mountainbikermark's Avatar
    Trust me I spent 20+ hours on the phone with them trying to figure this out. Like I said go to your settings in the phone app, tap call, then more settings, then call forwarding, try to forward a call to any # preferably your home # or Gear S. If you get a sim card error message then you have the wrong sim card. AT&T by way of lollipop and the wrong sim card effectively turned off all call forwarding for a lot of Note 4 and Edge users. They know about the problem. Barry if you don't believe me then live without the call forwarding, what can I say. I'm just trying to save people some time and not have them go through what I experienced.
    I'm not saying you and other's aren't having a problem. But explain why I'm not? I've had my Note 4 since early October. It has the SIM it shipped with in it (an "8"). I started on 4.X and have taken all AT&T's updates including yesterday's. I've never had a call forwarding issue. If it were some mammoth networking or s/w issue more people would be impacted. I posted instructions earlier on how to completely remove Gear Manager from your phone. If I shared your problem that would be the first thing I'd do.
    You are both correct. It's not widespread but it is real.

    Support Our Troops !!!
    <><
    Beast Mode 4
    07-24-2015 02:06 PM
  3. Deucesjack's Avatar
    Thank you Mark. Barry you probably have had the correct sim card from the get go. Like I said in my previous post most of the old sim cards went to the big markets because as per the rep I spoke to the big markets are the last to get all the latest perks. Make no mistake about it there are Note 4 and Note Edges that went out knowingly with old sim cards. I live in NYC hence the old card. AT&T as a company is aware of this however not all of their employees are up to speed on this or the Gear S. Most reps have no idea the Gear S even exists. If you don't believe me give customer service a call and try to trouble shoot with them. Most of them are horribly under trained in the wearables market. You said in your post that your sim card has an 8 so yes you do have the correct card since the new sim card has to be 7 or higher. Believe me Barry I tried for days and spent countless hours on the phone with customer service and this is the only thing that worked. Before the sim card I had uninstalled Gear Manager, factory reset the Gear, factory reset the phone. I even went to the Samsung store at Best Buy and had them reflash my phone. Nothing worked until I got the correct sim card. It is real and it is out there.
    07-25-2015 01:34 AM
  4. BarryH_GEG's Avatar
    This was posted in the AT&T Note 4 section of another forum today...

    This update fixed the call forwarding issue between my note 4 and my Gear s. Before this update, going to the phone app, then settings, then call forwarding resulted in a sim card error and wouldn't let me enable it. Now, I don't get the error.
    There's a new GM update out too. For those with other model phones you probably should update GM to see if it helps.
    07-25-2015 01:56 PM
  5. RC_Cola's Avatar
    The Note Edge price dropped, so I took my Note Edge back to Best Buy and picked up a new Note Edge with Android 4.4.4. Everything is working fine. I don't think I will update to AT&T Android 5.01
    07-29-2015 10:45 PM
  6. 53735's Avatar
    FIX?
    I have 5.0.1 on AT&T and was able to solve this by disabling Enhanced LTE Services under Connection>more networks>mobile data. Then checking Call forwarding worked without the Sim error. The odd thing is that I wanted to test that it was a repeatable fix so I re-enable eLTE and call forwarding still worked. I wonder if this fix somehow set a bit that permanently fixed the problem.
    08-13-2015 11:36 PM
  7. Ecoclimber1's Avatar
    The problem is not with the hardware, software or Sim card, it has to do with account settings on the AT&T network. You can take a SIM card out of the device that is working on a Note4 and put it in the Note4 that is receiving the error, and the error will go away. I did this using the display model at a AT&T store.

    It is NOT an issue with the firmware, Samsung, Note4 hardware, Sim card but an issue with backend of AT&T networks and privilege settings on the account.

    Flashing the Rom, updating the firmware, reinstalling the software, putting a new Sim card in will have no effect.

    I spent two weeks of hell that I will never get back figuring out the problem for them. In July, I bought Note4 I got call forwarding network or SIM card error msg. Hard Factory reset did nothing. I took it into a store for a another new Note 4 with a new SIM card, same problem. Now I know that AT&T or Samsung wouldn't be selling defective phones which would put them in hot water with the FTC.

    So I took the Sim card out of their store display model and put in the Note4 that was not working and the issue went away. So they made up another SIM card but this one was a secure SIM card same problem. So it has to do with something on the back end with your account settings privileges. Otherwise all Sim cards would be defective if it was a hardware, firmware or software update issue.

    Disabling Enhanced LTE Services under Connection>more networks>mobile data, did not work for me. In fact, I could not uncheck Enhanced LTE Services setting that was checked. Also my call waiting was greyed out. I came from an HTC phone so it has to do with setting privilege settings on your account. AT&T is still working on it after a year. Perhaps the store Sim card had privilege settings that I did not have on my card but making new sim cards that the store used did not correct the problem.

    I was told to take it to a sevice center and have them reflash the rom back to 910nu...Anie and update the both the firmware and software. I called the service center and they told me that many customers came in with this problem but this did not correct the issue.
    08-16-2015 01:52 PM
  8. kingjuice's Avatar
    replace note 4 with s6 imei and made sure samsung account was logged in on both phones. // TTR Succes // note 4 was not forwarding calls to gear s watch for att. THIS IS COMING FROM ATT TECH SUPPORT REPRESENTATIVE. CALL ATT AND HAVE THEM PLACE A S6 IMEI THAT INCULED "VOLTE" FEATURE AND IT SHOULD WORK. I JUST FIXED THIS ISSUE TODAY.
    08-27-2015 12:46 PM
  9. dzstoys's Avatar
    I could not get AT&T to replace the IMEI with one fro a S6 over the phone, but I did get someone in an AT&T corporate store to do it for me and it worked!

    Big thanks to kingjuice for posting that!

    On Edit: I should have said that this resolved the issue with my Note Edge (AT&T 5.0.1) and Gear S.
    08-29-2015 03:42 PM
  10. dzstoys's Avatar
    Maybe I spoke too soon.

    My call forwarding only seems to work as long as I restart my phone every day. I have tested it the last two mornings and it fails to forward until after I have restarted my phone. Frustrating, but at least I have a work around.
    08-31-2015 09:50 PM
  11. Sherry Malinchak's Avatar
    Sorry to say, but this is NOT the case. As I had the SAME Note 4 and took that SAME SIM out and put it into the NEW one. BAM this is when I started having the problem with forwarding. Now the ORIGINAL one I had since December of last yr is having the SAME problem. This is NOT a SIM issue. 4 SIM cards later, including the ORIGINAL SIM and still have the SAME problem now on BOTH phones.

    It seems like this problem happened with BOTH phones and the SAME time. I'm guessing it has something to do with factory reset on the older one and receiving the new one with factory settings.

    This is what BOTH of these phones have in common. Factory settings... Now what?! Ugh this is so frustrating.
    09-17-2015 09:06 PM
  12. Deucesjack's Avatar
    Sim card solution worked for me. Since I got my new sim card I have not had one problem with call forwarding.
    09-20-2015 05:01 AM
  13. RC_Cola's Avatar
    My Note Edge was updated to AT&T 5.1.1. The call forwarding is still not working correctly. I guess, I will try a new sim card tomorrow.
    10-19-2015 11:00 PM
  14. CharlieCrossfade's Avatar
    S6 Edge Plus with Gear S Tmobile.
    I am unable to dial out from watch over mobile network meanwhile I'm connected to mobile network and able to use data on watch.

    I put SIM from S6 Edge Plus in Gear S6 and mobile network is fully functional. The mobile network issue follows the SIM when inserted in S6 Edge Plus.

    Tmobile already replaced Gear S SIM. Gear S SIM and S6 Edge Plus SIM contact points are physically different.

    Samsung and Tmobile have not offered a solution at this time.

    Please help my utilize this device!

    Thanks
    10-30-2015 01:42 AM
  15. CharlieCrossfade's Avatar
    My issues was resolved only by adding a voice line for the gear S. Wear plan is not functional with my gear S.

    Posted via the Android Central App
    dabombcra likes this.
    11-03-2015 05:21 PM
  16. RC_Cola's Avatar
    Today 11/19/15, I spoke with Samsung Advance Technical Support on the Note Edge call forwarding issue. They are now saying you have to call AT&T and have AT&T set up the call forwarding to your Gear S. The tech guy said if you own any AT&T Samsung Phone and a Gear S, you have to call AT&T to have AT&T hard code the call forwarding.

    They will not explain why the call forwarding automatically works on the Android 4.X version, Samsung 5S or 6S. It is not in their files per Samsung Tech Guy

    11/21/15 Update: Below is the Samsung reply to our issue.

    Dear Ruben,

    Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.

    It must be disappointing that you are experiencing issues with the call forwarding feature on your Gear S device. I will help you with the possible steps and available options.

    We have gone through your previous interactions and see that you have been informed that the call forwarding cannot be done with the Gear S device connected to the Galaxy Note Edge device. We apologize for the miscommunication by our representative.

    We are not sure, if you have set following settings on the phone and Gear S device for this feature to be active. I request you to cross check if you have followed the same steps below.

    When you pair your Gear S with your mobile device, call forwarding will turn on automatically.

    Review the information about automatic call forwarding, mark the I have read and accepted checkbox, and touch Yes to continue.

    To Turn On Automatic Call Forwarding feature follow below steps provided:

    1. From the Clock screen, swipe up to access the Apps menu.
    2. Touch Settings .
    3. Touch Call.
    4. Touch Auto call forwarding.
    5. Mark the Turn on checkbox.
    6. Verify that the number for your Gear S is correct and touch Yes. If the number is not correct, touch No and enter the correct number.

    If the issue persists, we request you to try following steps to isolate if the issue is with the Gear device or the Gear application.

    1. Restart the Gear.
    2. Try clearing the cache and data of the Gear manager application on the phone. Performing clear cache and data will refresh the application and will set the application to default deleting the cache files of the application.

    From Home screen tap on Apps > Settings > Applications/Application manager > Swipe the screen to All > Scroll down to the Gear manager application > Tap on application name to clear the cache data.

    3. If the issue persists, try un-installing and re-installing the Gear manager application on the phone and check if that helps.

    4. Try resetting the Gear to factory defaults and check if that works fine. On the idle screen select settings > Reset Gear.
    If the issue persists, we request you to write back to us with the result, along with the screen shot of the error messages to help you further.

    Should you desire additional assistance, we invite you to access the web-link https://forums.androidcentral.com/e?...token=-ZpgDXCI to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.

    For additional support and updates regarding your product, please follow us at @SamsungSupport on Twitter or like our page at https://www.facebook.com/samsungsupport.Thank you for choosing Samsung products.

    If you have a minute, please fill out a brief survey to help us serve you better. To begin the survey, click on the “Start Survey Here” link at the bottom of this email. Please note that you can access the survey page only when the pop-up blocker is disabled in the browser.

    Sincerely,

    Parteep
    11-19-2015 05:57 PM
  17. RC_Cola's Avatar
    I have been exchanging emails with Samsung Technical support about the automatic call forwarding not working properly between the Note Edge and the Gear S Watch. They have requested that I send my Note Edge to see if it is a hardware defect.that is causing the automatic call forwarding not work. I think it is kind of funny, because the automatic call forwarding worked fine with KitKat. According to Samsung records, they have no knowledge of this issue. It looks like the right hand is not talking to the left hand.

    I haven't decided if it is worth it or not to send the phone back or leave it like it is. I had AT&T hard coded my Gear S phone number into the call forwarding system.

    What do y'all think?
    maufabiani likes this.
    11-24-2015 05:42 PM
  18. RC_Cola's Avatar
    Sent my Note Edge to Samsung. They didn't find anything wrong with the phone but would like more information about the error. I emailed a lengthy reply about the call forwarding issue.
    12-09-2015 11:27 PM
  19. jayram1408's Avatar
    Yes I cant turn mine off, thats my issue. Anyone know how to turn it off?
    12-28-2015 10:58 AM
  20. RC_Cola's Avatar
    A follow up about the call forwarding issue for me. Samsung Tech Center in Plano, TX is where I sent my phone to looked at. Samsung ended up reflashing my phone with Lollipop 5.1.1 and that seem to do the trick. The call forwarding now works correctly and my call forwarding issue has been resolved.
    01-01-2016 02:15 AM
  21. mountainbikermark's Avatar
    A follow up about the call forwarding issue for me. Samsung Tech Center in Plano, TX is where I sent my phone to looked at. Samsung ended up reflashing my phone with Lollipop 5.1.1 and that seem to do the trick. The call forwarding now works correctly and my call forwarding issue has been resolved.
    My carrier, AT&T, pushed 5.1.1 to my Note4 back on September 30. I'd forgotten not everyone has that update yet.
    01-01-2016 11:53 AM
  22. georgnik's Avatar
    I went through the whole thread and didn't found something similar nor any solution. Automatic call forwarding is not working on dual Sim phones, whether 2 sims are in use or just one.
    04-18-2016 01:58 PM
  23. Thomasw89's Avatar
    I have the same issue of some calls directly go to voicemail and I receive a missed call notification instead. I noticed that it always happens at home when I am on WIFI. If I turn off the WIFI, my phone would ring instead of directing the incoming call to voicemail. My phone is a Samsung S8+ Duos SM-G955FD source from Canada. I am using it on T-Mobile.
    Another issue is if I forgot to turn off WIFI and left home. I would not get internet connection. The phone would not connect to T-Mobile unless I turn off the WIFI.

    I wonder if this is a problem with Samsung or with T-Mobile.
    03-07-2019 10:25 PM
  24. Thomasw89's Avatar
    I am so embarrassed, I finally figure out why my S8+ would not ring and forward the calls to voicemail and why it does not do this outside my home. I thought it was the WIFI connection or something with T-Mobile, it was neither. I was the problem. S8+ has a function that mute the ring and forward calls to messages when the phone is placed face down. Pick up the phone and the phone would be receiving calls again. This feature is call Easy Mute and is activated in the settings. That is why I was able to pick up calls outside my home and often unable to at home. I have a habit of placing the phone face down at home. I am such a dork.
    So, if you have the same issue like me, check your settings or just do not place you phone face down. Solve this problem visit Fast Cell Repair.
    03-07-2019 10:30 PM
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