06-26-2016 04:57 AM
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  1. DAS's Avatar
    Ever since I started following this thread, I am super crazy careful when attaching and detaching my Gear S from the cradle. If this place is any indication, the cradle has quite a high failure rate

    Having to spend money on a second cradle due to QC or design issues would not sit well with me. I'm curious how your dealings with Samsung customer service will go, DAS.
    I did not realize it, but you do have to be very careful with attaching and detaching the cradle.

    At each end of the cradle there are clips that are designed to allow it to snap onto the watch. After further inspection I discovered the bottom clip had broken off. If one or both clips breaks, the cradle will not attach.

    In my case I suspect it broke when I detached it in the morning, and I just didn't realize it until the evening when I went to reattach it.

    Posted via the Android Central App
    Ntchwaidumela likes this.
    01-12-2015 06:40 AM
  2. xendula's Avatar
    I did not realize it, but you do have to be very careful with attaching and detaching the cradle.

    At each end of the cradle there are clips that are designed to allow it to snap onto the watch. After further inspection I discovered the bottom clip had broken off. If one or both clips breaks, the cradle will not attach.

    In my case I suspect it broke when I detached it in the morning, and I just didn't realize it until the evening when I went to reattach it.

    Posted via the Android Central App
    I sometimes have to pull pretty hard to get the Gear S off the charging cradle. Could you theoretically fix the Gear S to the cradle with a rubber band, like the OP, or are the contacts now not even touching the watch any more?
    01-12-2015 08:51 PM
  3. DAS's Avatar
    I sometimes have to pull pretty hard to get the Gear S off the charging cradle. Could you theoretically fix the Gear S to the cradle with a rubber band, like the OP, or are the contacts now not even touching the watch any more?
    I read what the OP said about using a rubber band or tie wrap, but I have not found that method to be a viable option or work with any success.

    Posted via Android Central App
    01-12-2015 11:18 PM
  4. CehowardNote7's Avatar
    I like to see a good resolution on this. Like another poster stated, I wouldn't be too happy to have to BUY or even NEED another charging dock after only a couple months of use. I noticed that you really have to be careful in lining up the dock. IMO, if it is not lined up, and just a tad over force is used, there might be the chance of something getting damaged. Just trying to figure out how this could happen. There has to be a reason.. Like another poster stated, I am real careful on the connecting and unconnecting the dock. I will only use but so much force, mainly when connecting up. If it does not click in with normal force, I re position it, until it clicks in with normal force. Knocking on wood, so far this has worked for me.

    Hoping Samsung stands behind this and replaces the non working dock or Gear free of charge.
    Ntchwaidumela likes this.
    01-13-2015 09:25 AM
  5. priceslss's Avatar
    I got an extra from samsung for $29.99 I just wanted an extra and they only are selling the black but color does not matter when you have a dead watch right?
    SEARCH SAMSUNG
    Ntchwaidumela and qdigga like this.
    01-13-2015 11:16 AM
  6. DAS's Avatar
    According to Samsung, and after checking through the details of the warranty, this was the official response I received:

    "I should inform you that Samsung provides a 12 month warranty for devices from the date for purchase. Unfortunately, your situation places the device cradle under physical damage. Physical damages are not covered under the Samsung warranty. In this case, you will need to purchase a new cradle."

    While I am very disappointed in this response I suspected this is what they would say. I went ahead and ordered my new cradle, and it according to Amazon it should be here today. By the way, I did return the wrong one I ordered by mistake.
    Ntchwaidumela likes this.
    01-13-2015 03:21 PM
  7. DAS's Avatar
    I got an extra from samsung for $29.99 I just wanted an extra and they only are selling the black but color does not matter when you have a dead watch right?
    SEARCH SAMSUNG
    Everytime I tried to order the cradle from Samsung direct the checkout screen indicates the item is "back ordered." How did you order one? You may just become my new best friend!
    Ntchwaidumela likes this.
    01-13-2015 03:23 PM
  8. priceslss's Avatar
    Everytime I tried to order the cradle from Samsung direct the checkout screen indicates the item is "back ordered." How did you order one? You may just become my new best friend!
    I didn't do anything special lol it was here in less than a week. I ordered during the holiday shopping period had it before Christmas...
    Ntchwaidumela likes this.
    01-13-2015 06:31 PM
  9. dorrien12's Avatar
    I got an extra from samsung for $29.99 I just wanted an extra and they only are selling the black but color does not matter when you have a dead watch right?
    SEARCH SAMSUNG
    Just read your reply.
    01-13-2015 06:40 PM
  10. CehowardNote7's Avatar
    According to Samsung, and after checking through the details of the warranty, this was the official response I received:

    "I should inform you that Samsung provides a 12 month warranty for devices from the date for purchase. Unfortunately, your situation places the device cradle under physical damage. Physical damages are not covered under the Samsung warranty. In this case, you will need to purchase a new cradle."

    While I am very disappointed in this response I suspected this is what they would say. I went ahead and ordered my new cradle, and it according to Amazon it should be here today. By the way, I did return the wrong one I ordered by mistake.
    In other words, Samsung said "you broke it(physical damage), and that is not covered under warranty"??

    Since that dock is a tough nut to put on/off they could have offered you a big discount or any discount on the new dock.. Now, we all know what we are up against with that dock connection now..
    01-13-2015 09:52 PM
  11. DAS's Avatar
    In other words, Samsung said "you broke it(physical damage), and that is not covered under warranty"??

    Since that dock is a tough nut to put on/off they could have offered you a big discount or any discount on the new dock.. Now, we all know what we are up against with that dock connection now..
    Indeed! Users will need to be very careful attaching and detaching the cradle.

    Posted via the Android Central App
    01-14-2015 01:55 PM
  12. dorrien12's Avatar
    Indeed! Users will need to be very careful attaching and detaching the cradle.

    Posted via the Android Central App
    Thanks for all the information so I'll take extra care to make sure I don't break it.
    01-14-2015 04:43 PM
  13. xendula's Avatar
    According to Samsung, and after checking through the details of the warranty, this was the official response I received:

    "I should inform you that Samsung provides a 12 month warranty for devices from the date for purchase. Unfortunately, your situation places the device cradle under physical damage. Physical damages are not covered under the Samsung warranty. In this case, you will need to purchase a new cradle."

    While I am very disappointed in this response I suspected this is what they would say. I went ahead and ordered my new cradle, and it according to Amazon it should be here today. By the way, I did return the wrong one I ordered by mistake.
    This is a very disappointing answer from them. Considering we are all early adopters, you would think that they have an interest in making things right at this crucial stage.

    I for one know that if my cradle breaks and they don't stand behind their products, I will not be upgrading to a Samsung phone or watch again, out of principle, and no matter how much I love my Gear S.

    Every time I connect and disconnect the cradle now I am ready to pass out. This thing should not be so darn delicate.
    01-15-2015 07:19 AM
  14. scann1's Avatar
    My Gear S charging cradle broke last night, I called tmobile and they are shipping me out a new one it should be here Tuesday. I only paid $11.99 for 3 to 5 day shipping. I purchased my Gear S through tmobile I'll update this post once I receive the new cradle.
    Ntchwaidumela likes this.
    01-15-2015 09:51 PM
  15. CehowardNote7's Avatar
    You mean Tmobile is shipping you one free and you just pay shipping?
    01-16-2015 12:21 PM
  16. scann1's Avatar
    Correct!
    01-16-2015 02:49 PM
  17. scann1's Avatar
    I bought my Gear S 2 months ago on the day it came out in the US. I agree, it is sad that Sammy won't send out a new charger. The charger is a terrible design but the Gear S is great! I would recommend anyone considering buying the Gear S to purchase it through a mobile carrier and not through Samsung.
    Ntchwaidumela likes this.
    01-16-2015 03:22 PM
  18. Mary Gentile's Avatar
    I just checked the samsung site I ordered an extra cradle from for 29.99. Didn't want to keep forgetting it downstairs, so bought another for my nightstand. Just google samsung gear s charger cradle.
    01-16-2015 10:57 PM
  19. DAS's Avatar
    I just checked the samsung site I ordered an extra cradle from for 29.99. Didn't want to keep forgetting it downstairs, so bought another for my nightstand. Just google samsung gear s charger cradle.
    Everytime I attempt to order from Samsung direct it would say the item is back ordered.

    Posted via the Android Central App
    01-17-2015 08:15 AM
  20. dorrien12's Avatar
    Everytime I attempt to order from Samsung direct it would say the item is back ordered.

    Posted via the Android Central App
    Me too, just tried last night.
    01-17-2015 11:58 AM
  21. CehowardNote7's Avatar
    Correct!
    Just want to THANK you again for that information.

    Tmobile is top notch.

    They are sending me another Charging Dock for the Gear S for $7.99 that is for 7 day shipping. I could have paid more and got it earlier.

    Now, I know why I am a Tmobile Fanboy!!
    Ntchwaidumela likes this.
    01-18-2015 05:38 PM
  22. esseff's Avatar
    Maybe there has been a modification to the early manufacturing runs or variation in the mouldings. . . but for the record my charger fits very easily and with a reassuring click when engaged. Seems perfectly well designed in my case.
    01-19-2015 02:00 AM
  23. scann1's Avatar
    I'm glad I was able to help. UPS should be delivering my charger tomorrow.
    01-19-2015 12:23 PM
  24. scann1's Avatar
    Mine was snapping in well for three months until my watch started running low and I put on the charger and placed it in my backpack. I went to take the Gear S out of my backpack and the charging cradle was no longer attached and one of the clips on the charger was cracked causing the charger cradle not to attach to the Gear S. Fitting correctly is not the issue. It's the cracking plastic clips, I wish they would have designed a cradle for the Gear S like the first Gear.
    01-19-2015 12:36 PM
  25. scann1's Avatar
    UPS just dropped off my package. I opened it and it was just the charger that plugs into the wall. No Gear S charging cradle, T-mobile customer service people are not up on all there products. I explained to the customer service rep for 20 minutes she told me she is sending out the gear s charging cradle. I'm calling tmobile again hopefully I'll get a knowledgeable CSR this time and I'm not paying for shipping again.

    Update, T-mobile customer service rep told me that they do not carry the cradle. I would have to order it through Samsung or purchase one from Best Buy.
    T-mobile will reimbursement me for the shipping cost once they have received the wall charger.

    Best Buy does not carry the Gear S charging cradle by itself. I ended up ordering one for $55.99 using my amazon prime account. It should be here by Wednesday. Hopefully they will ship the correct part.

    I also checked with Samsung and as DAS said "the Gear S charging cradle is on back order".
    01-19-2015 02:27 PM
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